Senior Mid-Market CSM Leader — AI Adoption & Retention
ServiceNow
Moveworks in San Francisco is seeking a Manager of Customer Success to lead a team of Customer Success Managers, building meaningful relationships, driving value realization, and positioning Moveworks as the AI Employee Front Door for customers in your portfolio. You will coach CSMs to be trusted AI advisors, own retention outcomes, develop scalable playbooks, manage risk, and partner with Sales, Product, and Support to drive ROI and enterprise outcomes while guiding the team through uncertainty #J-18808-Ljbffr ServiceNow
- CoderPad is seeking a Senior Customer Success Manager (Mid-Market) to own a book of ~40-50 mid-market accounts. You will drive retention, adoption, satisfaction, and strategic health through proactive... ...management. The role emphasizes AI fluency to enhance outcomes while...Senior
- CoderPad is seeking a Senior Customer Success Manager (Mid-Market) to own a portfolio of ~40-50 mid-market accounts and drive measurable outcomes through... ...emphasizes strong commercial and customer judgment with high AI fluency, acting as a trusted advisor bridging customer...Senior
- ...positioning Moveworks the AI Employee Front Door... ...advisors, and own retention outcomes across a growing book of mid-market business This is a role for a leader who thrives on... ...advisors on AI adoption, helping customers... ...a smaller team of senior ICs rather than a large...SeniorFlexible hoursShift work
- Ivo AI Inc. is seeking a Mid Market Customer Success Manager to own a growing portfolio of mid-market SaaS... .... You will drive onboarding, adoption, and renewals, while serving as the... ...and data-driven insights to improve retention and expansion opportunities. Relentless...Suggested
- ...seeking a pragmatic Account Management leader to run the Mid-Market PEO and HR Services team. You will coach and develop managers, own retention and expansion, and drive the roll-up number... ...to accelerate revenue. This is a senior leadership role with an emphasis on data...Senior
$20k - $100k
...Hyperbound, we're building the AI Agent that will help sales... ...You'll own a book of 25 to 40 mid-market customers ($20k to $100k+ ARR... ...admin training, launch date. Adoption : Regular check-ins, usage... ...the exception. A sales job. Retention comes first. Expansion signals...Work at office- Amazon Web Services, Inc. is seeking a Senior Go-to-Market Lead for NAMER to drive revenue growth, adoption, and strategy across small, mid-market, and enterprise customers. You will shape GTM programs, align sales, product, and marketing, and lead cross-functional teams...Senior
$124.7k - $174.6k
...motivated self-starter to join our Mid-Market team in San Francisco! In... ...foundation of the team, the Senior Client Partner will be... ...by artificial intelligence (AI). You will have the opportunity... ...personal information, including our retention of it, please refer to our...SeniorFor contractorsWork experience placementWork at office2 days per week1 day per week- ...Harvey in San Francisco is seeking a Mid Market Account Executive to drive growth of our AI solutions within the legal and professional services markets. You... ...clients, articulating Harvey's value and expanding adoption. The role requires consultative, value-based selling...
$125k - $235k
A growing tech company in San Francisco is looking for a Customer Success Manager to enhance customer advocacy and retention through onboarding and targeted support. Key responsibilities include managing customer health, developing training programs, and navigating stakeholder...SeniorWork at office- ...looking for a Driven Salesperson to enhance its Marketing Services vertical. This role involves extensive prospecting to identify mid-market clients and execute a high volume of... ...in digital marketing and be adept with AI sales tools, demonstrating a hunter mentality...Senior
- Demandbase, a leading pipeline AI platform, seeks a Senior Marketing Manager in San Francisco to build and execute lifecycle campaigns, driving product adoption, expansion, and retention across channels. You will own integrated customer programs and trigger lifecycle moments...Senior
- Hyperbound is seeking a Customer Success Manager to own a book of mid-market customers and drive successful live adoption of our Revenue Activation Platform. You will coordinate with product, engineering, and sales to design rollout plans, ensure adoption, and deliver measurable...
- HappyRobot is seeking a strategic and hands-on leader to build and lead Product Marketing. You will partner with the founders, Head of Growth & Marketing,... ...craft the product narrative and positioning for enterprise AI workforces. You will own messaging, ICP identification,...Senior
- Ripple Inc. is seeking a Senior Marketing Analytics Manager to own analytics across all growth marketing functions and drive data-driven decisions... ...accurate data and actionable dashboards. You will champion AI-powered tools to automate workflows, improve forecasting, and...Senior
- Motion Recruitment is seeking a Lead AI Product Manager to guide AI-powered product strategy and data intelligence initiatives. You... ...teams, and focus on trusted insights for fintech clients in private markets. Ideal candidates bring 7+ years in product management within...Senior
- Sprig is hiring a Senior Manager, Marketing to drive high-impact programs and lead a small but effective... ...generate pipeline, strengthen Sprig’s AI-native positioning against legacy... ...experiences for research and product leaders. Hybrid role in SF HQ. #J-18808-Ljbffr...Senior
- Sprig is hiring a Senior Manager, Marketing to drive high-impact marketing programs and lead a small but effective team. You will own initiatives... ...and Product to generate pipeline and position Sprig as the AI-native alternative to legacy tools. This hybrid role requires...SeniorWork from home
- ...in San Francisco is seeking a Senior Customer Success Manager for the... ...to own a portfolio of 40-50 Mid-Market accounts. You will onboard customers, design and deploy AI-powered workflows, and translate... ...that drive expansion and retention. This hands-on role requires technical...SeniorRemote job
$125k - $300k
...Hercules is looking for a technical, inbound, mid-market account executive to help us grow our... ...What are Hercules' benefits? Unlimited AI token budget Take what you need... ...5k-$300k OTE + equity (variable based on seniority, equity, and location) #J-18808-Ljbffr...SeniorWork at officeRemote work- Strava is seeking a product marketing professional to own retention initiatives across GTM alignment, lifecycle programs, and experiments. You’ll run launches end-to-end, build campaigns in our martech stack, and translate briefs into scalable, measurable programs. You’...
- ...things go wrong. Ivo builds AI products that helps companies... ...seeking a skilled and dedicated Mid Market Customer Success Manager with... ...to drive onboarding, adoption, and renewals across a broad... ..., and usage signals to drive retention across the full portfolio....Work at officeVisa sponsorshipRelocation packageFlexible hours
- Hiver is seeking a Senior Customer Success Manager for the US to own a portfolio of 40-50 mid-market US accounts. You will onboard customers, design and deploy AI-powered workflows, and turn results into ROI stories that drive expansion. This hands-on role requires collaboration...SeniorRemote job
$186k - $219k
...leading enterprises orchestrate AI-powered work. Our vision is to... ...cementing its position as the leader in enterprise generative AI.... ...strategies that drive meaningful adoption: building champion networks,... ...is committed to transparent, market-based compensation practices....SeniorFull timeWork at officeLocal area$139k - $260k
...this role:The Technology AI Transformation team is seeking a Senior Lead Business Execution Consultant... ...accelerate awareness, adoption, workforce readiness, and... ...role will serve as a key leader in shaping how employees... ...of working.Develop Go-to-Market framework to enable...SeniorFull timeWork experience placement$186.11k - $206.79k
...faster in more than 200 markets. By combining global... ...spend effortlessly. Brex’s AI-native automation and... ...team.What you’ll doAs a Mid-Market Client Sales... ...with CFOs and finance leaders regularly, serving as a... ...renewals, ensuring customer retention, and minimizing...Work at officeRemote workWork from home$125k - $145k
...By combining frontier agentic AI, an enterprise-grade platform,... ...point. We have strong product-market fit and world-class investor support... ...ensuring our clients not only adopt but also derive maximum value... ...impact how we serve our broad mid-market customer base in a highly...Flexible hours- ...pragmatic, growth-minded Account Management leader to run our Mid-Market PEO and HRS team. You will be a... ...and own the results of their teams. Retention and expansion are the core motions, and... ...need1+ year managing managers, as a Senior Manager, Director, or equivalent with...SeniorWork at office3 days per week
- ...Mid-Market Account Executive At HeyGen, our mission is to make visual storytelling accessible... ...Account Executives to help accelerate adoption of HeyGen across growing mid-sized companies... ...API, helping customers understand how AI video can transform marketing, sales enablement...Base plus commissionFlexible hours
$188k - $258k
Senior Principal or Director, Data & AI Go-To-Market - NorCal Market****Please note: This role is not... ...Intelligence capability thought leaders. * Collaborate with... ...enterprise and mid-market companies, and 50... ...dental, & vision coverage, adoption and fertility assistance...SeniorTemporary workWork at officeLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Mid-Market CSM Leader — AI Adoption & Retention. Be the first to apply!
- customer service supervisor San Francisco, CA
- customer service account executive San Francisco, CA
- customer business manager San Francisco, CA
- customer engagement manager San Francisco, CA
- director customer relationship management San Francisco, CA
- customer retail manager San Francisco, CA
- customer solutions manager San Francisco, CA
- customer service project manager San Francisco, CA
- director customer operations San Francisco, CA
- customer service support manager San Francisco, CA



