Customer Care Representative

Job Summary We’re building a team of people who are that person. We’re staffing a remote Customer Care Advocate role for a well‑known Fortune500 financial services and insurance company. Responsibilities Serving as the first point of contact for customers navigating group life, disability, and absence claims. Handling inbound inquiries via phone with professionalism and care. Resolving standard and complex issues—escalating when needed, owning it when you can. Documenting interactions accurately and working across multiple systems simultaneously. Bringing your best self to every interaction, even the tough ones. Qualifications 6+ months of customer service or contact center experience (or something equivalent). Superior verbal and written communication skills. Comfort navigating multiple computer systems and applications simultaneously. Genuine empathy; you actually care how the call ends for the person on the other end. A quiet, dedicated home workspace and reliable internet connection. Accountability: you do what you say you’re going to do. High School education (required). Minimum 2 years of experience. Bonus Points Experience in a high‑volume call center environment. Familiarity with Salesforce or similar CRM tools. Background in insurance, benefits, or financial services. Track record of hitting KPIs and quality metrics. Compensation & Logistics Location: Remote (contiguous United States). Pay Rate: $18–$19 per hour. Schedule: Monday to Friday, hours between 7 AM and 7 PM CST. Shift: first. Start date: 08‑03‑2026. Application Instructions All resumes and inquiries can be sent to View email address on click.appcast.io. Please put the word Pineapple in the subject line. Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. #J-18808-Ljbffr