Medical Receptionist
Prelude Fertility
Medical Receptionist
We have an opening for a friendly, experienced Medical Receptionist - Float for our busy fertility clinics. In this pivotal role, you will be responsible for managing the patient experience from the moment they walk through our doors. Your exceptional customer service skills and attention to detail will help create a positive and welcoming atmosphere for all our patients. This role will need to float to all locations including: Fort Washington, West Chester, Bryn Mawr, Philadelphia and Wyomissing.
Hours:
Monday, Wednesday, Friday 7 a.m. - 3:30 p.m.
Tuesday & Thursday 7:30 a.m. - 4 p.m.
Every 5th - 6th weekend in Bryn Mawr 7 a.m. - 11 a.m. on Saturday and Sunday.
Essential Responsibilities:
- Greet and welcome patients with a friendly, compassionate, and professional demeanor.
- Respond to all incoming correspondence, including phone calls, emails, faxes, etc., or direct the individual to the correct contact.
- Answer patient inquiries, providing accurate information about services, scheduling, and policies. Address and resolve patient concerns and questions promptly.
- Handle patient check-ins and check-outs, collect payments, etc.
- Verify patient and partner information, including demographics and insurance. Scan IDs and insurance and upload to the EMR system.
- Schedule, reschedule, cancel, and confirm patient appointments. Coordinate with clinic staff on changes and/or urgent needs.
- Ensure the reception area and waiting rooms are clean, organized, and welcoming.
- Assist with completing and processing patient intake forms.
- Serve as a point of contact between patients and healthcare providers, facilitating communication and ensuring that patient needs are met.
- Assist with incoming medical records and medical record requests, as needed, if applicable to location.
- Responsible for performing various administrative tasks, including data entry, filing, document handling, and maintaining records.
- Ensure all patient charts and necessary tasks are completed or prepared in advance for the following business day.
- Handle confidential and sensitive information with the utmost discretion and integrity. Adhere to healthcare regulations and clinic policies regarding patient confidentiality and data protection.
- Other duties as assigned.
Education/Experience:
- High School Diploma or GED, required.
- Two years of medical call center or receptionist experience is required.
- EMR experience preferred
- Bilingual-Spanish a PLUS!
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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