Account Manager

Account ManagerDurham, North Carolina Go-to-Market (GTM) / Full-time / HybridSpreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world's most complete payment services marketplace. Built on Spreedly's PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.Spreedly provides an open payments platform. The platform's connectivity provides payments performance. Key products and services include:Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.Tokenization: Securely stores and manages payment data with a universal tokenization service.Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.Payment Vault: A secure storage solution for sensitive payment information.Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.About the Role:As an Account Manager at Spreedly, you'll act as a strategic advisor and growth partner to a defined portfolio of high-value customers. You'll own retention and expansion across complex accounts and build multi-threaded relationships that uncover value and strengthen customer commitment. This role requires curiosity and commercial discipline, blending relationship development with commercial execution. It requires the ability to manage both transactional details and strategic outcomes.You will succeed by proactively aligning stakeholders, identifying opportunities for value improvement or acceleration, and guiding customers through Spreedly's evolving platform. Your role will contribute to Spreedly's growth by driving insights at the account level, expanding relationships with stakeholders, and ensuring that customers fully realize the benefits of our payments orchestration platform. Achieving success requires a thoughtful and consultative approach, along with the ability to support alignment across different functions. This role is ideal for someone who thrives in complex environments, enjoys solving customer challenges, and is energized by a culture of continuous learning and growth.Responsibilities:Own a book of high-value customer accounts (~$3M+ in ARR)Lead account planning and deliver quarterly business reviews with clear success metricsBuild strategic multi-threaded relationships across customer organizationsConduct strategic account planning and maintain a proactive customer engagement cadenceCollaborate cross-functionally to unblock value and influence internal roadmap decisionsAccurately forecast retention, expansion, and potential risk within your portfolioAnalyze product usage and customer data to identify growth opportunities and risksDrive execution on renewal and upsell strategies, including contract structuringProvide market and customer insights to inform GTM evolution and segmentation strategyContribute to customer stories, reference programs, and pricing feedback loopsLeverage AI tools to enhance account planning, data analysis, and customer insightsRequirements:3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilitiesExperience with consumption-based or API-first SaaS modelsProven track record managing $3M+ ARR with high retention and growth outcomesExcellent communication, value-based selling, and stakeholder management skillsOperational discipline with systems like Salesforce, Clari, and account planning toolsAbility to independently manage multiple priorities while influencing cross-functional outcomesAdditional Skills We Value:Background in payments, fintech, or infrastructure SaaSOperational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise)Experience in startup-to-growth SaaS stages, including operational scalingDemonstrated success during high-growth scaling periods ($20M–$100M ARR)Experience navigating evolving product offerings and pricing modelsWe Offer US-based Employees:Competitive salary + EquityOutstanding Medical and Dental benefits, including 100% employer-paid optionsCompany-paid Life and Disability insuranceOptional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)Open Paid Time Off policy + 12 weeks of paid leave for new parentsMatching 401(k) plan (5% up to $5,000 yearly)$1,000 annual professional development stipendMonthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursementAccess to company-paid professional coaching serviceVisits to HQ in Durham, North Carolina for remote employeesSpreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training. Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check. At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country. We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.