Bilingual Client Support Specialist - Flexible Schedules

Job Description

Job Description

FOUNDATION COMMUNITIES JOB DESCRIPTION

 

JOB TITLE

Bilingual Client Support Specialist

REPORTS TO

Tax Program Manager

DEPT/DIV

Tax Help Program

WORK LOCATION

Various Locations

FLSA STATUS

SEASONAL

RATE

$20.00

_____________________________________________________________________________________

Company Description:  The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description:  The Bilingual Client Support Specialist position responds to client inquiries via telephone and email. Client support specialists work either at Prosper Center South (2900 S I-35 Frontage Rd, Austin, TX 78704) or at Prosper Center North (601 W Braker Ln, Austin, TX 78753). Our seasonal jobs offer flexible schedules : full-time and part-time including weekdays, evenings, and weekends. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization.  Temporary Position:  December 2026 – April 2027.

Primary Duties/ Responsibilities 

• Provide high-quality customer service for clients calling in with questions
• Capture detailed notes for each client case and collect information as necessary to resolve issues
• Schedule appointments for clients
• Transfer calls to other Tax Help program departments as needed
• Protect client confidentiality
• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)

Minimum Requirements

• Strong interpersonal skills
• Prior experience working in a fast-paced environment
• Proficiency with technology and knowledge of computer operations and software
• Written and verbal proficiently in English and Spanish

Physical Requirements 

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

Employee Signature: _________________________ Date: ____________________

Print Name: ______________________________