Project Coordinator (IT) T1

Customer Renewal Executive

Language Requirement: (4) Slots - ENG proficiency (1) Slot - EN, SPANISH/PORTUGUESE fluency

Customer Renewal Executive (CRE), you are responsible for delivering end-to-end renewal execution through partnership with Customer Success Managers, AE, PBM and the extended account team including Preferred Success Product Owner. You are responsible for interfacing with customers on behalf to negotiate commercial terms and drive incremental revenue. As part of your PS Project CRE role, you will work to convert existing Preferred Success contracts to the new PS SKUs at the time of renewal or before (early renewals/restructures) with a proactive strategic migration plan, ensuring the new customer centric portfolio GTM and strategy including all the benefits and terms related to this new preferred success SKUs and its agreement. This Proactive migration plan is targeting Q1 2026 go-live, aligned to manage the transition for the 20262030 PS contract horizon.

Key Areas of Responsibility and Tasks In the Customer Renewals Center, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you're looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you! As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on behalf to negotiate commercial terms and drive incremental revenue. You will be responsible for representing and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

Renewal Execution Tasks:

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
• Leverage internal networks to navigate cross-functionally and regionally.
• Possess knowledge of Cloud Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to the customer.
• Knowledgeable in commercial metrics and forecasting principles.

Experience & Educational Requirements

• Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Ability to work through multiple commercial software systems.
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.
• Education Bachelor's Degree or equivalent comparable experience
• Professional Training & Certification None required