Counter Sales Associate

Counter Sales Associate

Location: Bronx, NY - Retail shop

We are seeking a dedicated and punctual Counter Sales Associate to join our team. This role is dedicated to delivering exceptional customer service, collaborating on inventory care, and supporting smooth branch operations to align with company standards. If you enjoy solving problems and building relationships in an evolving and collaborative industrial environment, we want to meet you!

A Counter Sales Associate will partner with our customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies. You will serve as a trusted partner, guiding and supporting customers on the right resources and materials needed to bring their visions and projects to life. By demonstrating equipment use and sharing insights on product quality, you help our customers pioneer new solutions in their own work.

Champions a culture of safety by following group guidelines including safety and the use of personal protective equipment to ensure a secure and supportive environment for everyone.

Embraces and aligns with Airgas Standard Operating Procedures (SOPs) and AOSs to ensure a safe and supportive workplace for everyone.

Provides excellent customer service to both internal and external partners, fostering understanding and long-term relationships.

Ensures all required paperwork is accurately completed, including coding, costing, and pricing.

Partners with customers to identify the most effective and appropriate solutions for their specific tasks; demonstrates equipment use to build customer confidence.

Collaborates on order entry and processes transactions; supports the team with the smooth reconciliation of deposits.

Coordinates via phone, e-mail, and in person with customers and team members to provide helpful information on costs and delivery.

Contributes to an outgoing call strategy to support the continued growth and collective success of the branch.

Coordinates the transfer of merchandise between locations to meet customer needs.

Nurtures a positive work atmosphere by acting and communicating in a supportive and collaborative manner with customers, vendors, and colleagues.

Stocks shelves and maintains welcoming showroom displays to provide an excellent, inviting customer experience.

Collaborates on cylinder movement and pallet organization.

Required Qualifications:

• HS Diploma or equivalent required.
• Minimum of 1+ years of experience in a retail or customer service environment, with exposure to industrial sales or a related field considered a plus.
• Must be able to operate in a drug-free workplace.
• Capable of moving items up to 50 pounds regularly, and 125 pounds using material handling equipment or assistance as needed.
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Comfortable using basic math and computer tools, including POS systems (training provided).
• Experience in industrial retail, inside sales, or inventory control is a plus.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.

Preferred Qualifications:

• A background in gas, welding, or safety supplies is a wonderful asset.
• Familiarity with SAP, Google, or MS Office Applications.
• A valid driver's license is helpful for this role.
• A detailed understanding of SAP and PROS functionalities.
• Forklift certification is welcomed, and full training will be provided upon hire.
• The ability to communicate clearly and warmly with a wide variety of people from different backgrounds.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.