Project Coordinator

Job Description

Job Description

The Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.

Essential Responsibilities Customer Experience Coordinate and manage daily installation schedules and timeframes. Conduct proactive outreach to customers to review installation timing, requirements, and expectations. Respond promptly to incoming customer calls and service requests. Follow up post-installation to confirm satisfaction and close out service needs. Serve as the primary point of contact and problem solver when issues arise during the installation process. Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented. Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.

Installer Engagement Coordinate and dispatch work orders to service providers daily. Communicate installation expectations to installers and ensure customers are prepared for service. Confirm completion of work and verify customer satisfaction. Foster a positive professional environment that supports service provider engagement, retention, and recruitment. Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns. Ensure timely and accurate payment to service providers.

Production Team Partnership Support the production team in achieving operational excellence and delivering exceptional customer outcomes. Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Education & Experience Associate degree in Business, Construction Management, Project Management, or a related field required; OR Equivalent combination of education and related work experience. Bachelor’s degree in a relevant field preferred.

Skills & Competencies Strong personal leadership with the ability to work independently and influence outcomes. Excellent verbal and written communication skills. Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders. Customer-focused mindset with a commitment to service excellence. Working knowledge of Crew2 programs, products, and services. Experience within the building trades, installation, or construction service environment preferred. Demonstrated problem-solving skills with creativity, resourcefulness, and urgency. Ability to manage multiple priorities and competing demands in a fast-paced environment. \nCompany Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Company Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.