Health Access Partner - Insurance Registration

Job Posting Title:

Health Access Partner - Insurance Registration

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

PURPOSE

The Health Access Partner - Insurance Registration (HAP) ensures patients are financially and administratively cleared for care by verifying insurance coverage and securing prior authorizations. This role collaborates with patients, providers, and payers to prevent delays, educates patients on benefits and financial responsibility, and maintains accurate EHR documentation. The HAP plays a key role in reducing denials, improving efficiency, and enhancing the patient experience.

RESPONSIBILITIES

Insurance Verification & Authorization Management

* Verify patient insurance eligibility and benefits prior to scheduled services.
* Initiate, obtain, and track prior authorizations in accordance with payer requirements.
* Communicate with insurance companies to confirm coverage, benefits, and authorization status.
* Identify and resolve coverage issues, eligibility discrepancies, and authorization denials.

Patient Financial Communication

* Educate patients on insurance benefits, coverage limitations, and expected financial responsibility.
* Communicate authorization requirements, status updates, and any potential delays in care.
* Provide clear guidance to patients on next steps related to insurance or documentation needs.

Documentation & EHR Management

* Accurately document insurance verification, authorization status, and payer communications in the EHR.
* Maintain up-to-date and compliant patient financial and insurance records.
* Ensure adherence to organizational, payer, and regulatory documentation standards.

Coordination with Clinical & Revenue Cycle Teams

* Collaborate with clinical staff to obtain required documentation for authorizations.
* Partner with revenue cycle and referral teams to ensure patients are financially cleared prior to service.
* Communicate delays or issues that may impact scheduling or service delivery.

Work queue & Issue Resolution Management

* Manage assigned work queues for insurance verification and authorization follow-up.
* Prioritize tasks based on service dates, urgency, and payer timelines.
* Proactively follow up on pending authorizations and escalate issues as needed to prevent delays in care.

REQUIRED QUALIFICATIONS

• High School Diploma/GED
• At least 2 year(s) of experience in similar role.
• Basic computer skills and familiarity with scheduling software.

PREFERRED QUALIFICATIONS:

• Associate's Degree
• At least 4 year(s) of experience in healthcare setting.
• Advanced proficiency in scheduling software and customer service.
• Certification in Healthcare Access Management (CHAM)

SALARY RANGE

$43,500+ depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment
• Repetitive use of a keyboard

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Required

Preferred

Job Industries

• Other