Administrative Assistant 1 Residential Life Desk Services Lead

University of Nevada, Reno

The University of Nevada is recruiting for a reliable, detail-oriented, and service-driven professional to join our team as an Administrative Assistant 1/Residential Desk Services Lead within Residential Life, Housing, and Food Services. This position does not provide layoff rights and is contingent upon funding. This position serves as the primary overnight point of contact for residential service desk operations, supporting the safety, security, and customer service needs of the residential community. The role is critical in maintaining a safe, secure, and welcoming environment while providing front-line customer service, administrative support, and guidance to student staff, ensuring continuity of operations during overnight hours.

The primary purpose of this position is to provide safety, security, support, and service to the residential community during the overnight shift from midnight to 8:00 a.m. This role also provides additional administrative support to the Administrative Assistant 2 and Administrative Assistant 3 positions, including but not limited to resident and key audits, student account charges, calendar scheduling, and special projects as assigned. In addition, this position serves as a resource and point of contact for student staff in situations that do not require escalation to an on-call staff member. The ideal candidate will be dependable, detail-oriented, and committed to delivering excellent customer service during non-traditional hours.

Per Executive Order 2026-001, all minimum qualifications have been waived for this position until June 30, 2026. Please refer to the link for more information: Executive Order 2026-001.

Key Responsibilities

Safety & Desk Operations

• Monitor residential facilities to ensure a safe and secure environment
• Enforce policies and respond to safety or security concerns appropriately
• Serve as the overnight point of contact and support student staff as needed
• Conduct building rounds and document incidents or concerns

Administrative Support & Customer Service

• Manage equipment check-outs, key distribution, and package processing using housing systems
• Maintain accurate records, logs, and documentation
• Provide front-line customer service, answering questions and assisting residents and guests
• Support audits, inventory tracking, scheduling, and other administrative functions

Team & Operational Support

• Provide guidance and support to student employees during shifts
• Assist with training, scheduling support, and payroll/timekeeping processes as needed
• Collaborate with professional staff and campus partners, including University of Nevada Police Department and Facilities

Required Qualifications

• Graduation from high school or equivalent education and one (1) year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR
• Six (6) months of experience as an Administrative Aid in Nevada State service; OR
• An equivalent combination of education and experience as described above.

This position requires knowledge of the Family Educational Rights and Privacy Act (FERPA).

Preferred Qualifications

Experience in housing operations, residential life, or similar service environments. Familiarity with service desk operations, housing systems, and supporting community standards is preferred.

The typical work schedule is Tuesday through Saturday from 12:00 A.M. to 8:00 A.M. this is subject to change based on organizational needs.

Grade 23

In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate's qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.

Classified Employees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator Retirement Calculator for more information.

Health insurance options including dental and vision - Health Insurance

Life insurance, generous annual and sick leave - Classified Benefits

E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options.

Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders

Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.

Staff Employees' Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate.

For more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grant-In-Aid Benefit

Additionally, we offer a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). For more information, please visit: Classified Employee Family Opportunity Program

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Attach the following attachment(s) to your application

Resume/CV (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter (optional)

Contact Information for Three Supervisory References (required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.

Transcripts (optional) If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position.

Veteran Interview Consideration (optional) To receive interview consideration for veterans and veterans with a service-connected disability, proof is required at the time of application. Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD-214, disability letter from Veteran's Administration, etc).

This posting will close at 12:00 am on the date listed below. The posting will no longer be available to apply to after 11:59 pm the day prior.

Posting Close Date 07/2/2026

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada's original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie Community Engagement classification. The University is also ranked by U.S. News & World Report among the "Best National Universities" and "Best National Public Universities." It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times' "Top Colleges for Economic Diversity."