Housekeeping Houseperson

Job Description

Job Description

Description:

Our Housekeeping team plays a key role in driving operational and service excellence across the entire property by ensuring that Laundry and Housekeeping services consistently support exceptional guest experiences, financial performance, long-term business goals, and the overall success of the property.

Exceptional Hospitality Starts with You! 

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Houseperson , you’re not just distributing clean linens to designated areas across the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

POSITION SUMMARY

The Houseperson reports directly to the Assistant Housekeeping Manager. This highly visible position provides a strong presence throughout the hotel and active engagement with hotel guests. The Houseperson is responsible for supporting the hotel’s day-to-day laundry and housekeeping operations by ensuring consistency in linen cleanliness, delivery, availability, and presentation to guests.

• Deliver clean linens with care: Distribute fresh linens to designated areas throughout the hotel, ensuring timely and accurate delivery
• Organize linens efficiently: Sort and store linens by size, color, and department
• Prepare delivery carts: Load and organize linen carts according to established guidelines
• Track inventory needs: Conduct linen and cleaning supply counts, complete inventory forms, and identify restocking requirements
• Maintain accurate records: Document all linen deliveries and returns to ensure inventory accuracy
• Support equipment and property maintenance: Identify and report any repair needs or maintenance deficiencies to ensure a well-kept property
• Ensure an orderly workspace: Keep all designated areas clean, neat, and organized, including assigned offices, desks, supply rooms, and storage carts to ensure efficient hotel operations
• Delight our guests: Greet guests warmly, answer questions, respond courteously to guest requests, deliver requested items, and resolve laundry and housekeeping service requests promptly
• Handle special projects: Perform periodic deep cleaning tasks as needed or required by brand standards, such as flipping mattresses, moving furniture, waxing floors, shampooing carpets, and cleaning storage carts and closets

• Must have reliable transportation to and from work
• Must report to work on time
• Must be present and able to work all shifts on-site
• Must have open availability Monday-Sunday and be available to work weekends
• Must be able to work the necessary hours and a rotating schedule to meet the operational needs of the business, including days, weekends, holidays and key events
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required identity and employment authorization documents as required to complete the Form I-9, Employment Eligibility Verification, on the first day of employment.

SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the knowledge, skills and abilities and be able to explain and demonstrate they can perform the essential functions of the job, with or without reasonable accommodation, or using some other combination of knowledge, skills, and abilities.           

AVAILABILITY

Double Tree Bloomington Minneapolis South operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours per week that you will work and that hours may fluctuate each week based on the needs of a 24/7 operation, including days, nights, overnights, weekends, and holidays.             

BENEFITS & PERKS

• Vacation and Personal/Sick Days
• Paid Holidays
• *Local 17 Union Benefits: Health insurance, Dental & Vision Coverage, and 401(k) Retirement Savings Plan
• Employee Referral Bonus Program

DISCLAIMER

This job summary is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept an offer of employment for this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. This position is subject to the terms and provisions of a Collective Bargaining Agreement between UNITE HERE Local 17 and Double Tree Bloomington Minneapolis South.