Learning & Development Reporting Specialist

Learning & Development Reporting Specialist (260448) Job Summary Consumer Cellular is seeking a forward‑thinking Learning & Development Reporting & Analytics Specialist to transform our L&D data capabilities. This is far more than traditional reporting: you’ll own the design, development, and automation of the reporting infrastructure that drives strategic decisions across the organization. You’ll convert legacy manual Excel tools into scalable, automated Power BI solutions, build data pipelines, and become the L&D team's analytics subject‑matter expert. You’ll work across two data domains: L&D‑Owned platforms (LMS, KnowledgeBase, etc.) – full data management and reporting ownership. External data sources (call handling and operational performance metrics) – partner cross‑functionally to access, integrate, and report on data tied to the Consumer Cellular training experience. Location You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ; this role has the option of hybrid or onsite. What You Will Do L&D Platform Data Management Serve as the L&D team's primary resource for data management and reporting within L&D owned platforms (LMS, KnowledgeBase, etc.). Build and maintain data connections between L&D platforms and Power BI for automated, near‑real‑time reporting on learning activity and engagement, and maintain data hygiene – proactively flagging and resolving data quality issues. Reporting Infrastructure & Power BI Development Design, build, and maintain production‑grade Power BI dashboards that track the training journey (skills gaps, tool use, program effectiveness, and performance trends), published to Power BI Service with scheduled refresh so they stay current automatically. Develop semantic data models that unify L&D platform and external operational data using DAX measures for key KPI’s (period‑over‑period comparisons, running totals, completion benchmarks) and Row‑Level Security (RLS) so stakeholders see only data appropriate to their role. Modernize manual tracking tools into automated reports, dashboards, and workflows that replace repetitive processes. Document workflows, data sources, and refresh schedules to support sustainability and knowledge transfer. Stakeholder Reporting & Governance Prepare and present executive‑ready presentations, reports, and dashboards for business leaders. Maintain a single source of truth for L&D metrics – standardized KPI definitions, naming conventions, and a central report inventory – and champion data governance best practices for report ownership, refresh schedules, and access management. Partner with subject‑matter experts and systems teams to ensure data quality, access, and alignment across all domains. Data Analysis & Insights Analyze L&D platform data (learner engagement, completion trends, time‑to‑proficiency) to assess training effectiveness and surface actionable insights for leadership and business stakeholders. Qualifications Power BI: Data modeling, DAX measures, report design, RLS, Power BI Service publishing, and scheduled refresh. Power Automate: Flow design for report distribution, data alerts, MS Forms pipelines, and scheduled, trigger‑based process automation. Microsoft Excel: Power Query, pivot tables, advanced formulas – used for ad‑hoc analysis and data validation. Microsoft 365: Comfortable using SharePoint, MS Forms, PowerPoint, and Teams as data and workflow tools. Data Integration: Combining data from multiple source systems into a unified reporting layer (exposure to SQL, SharePoint data sources, or Azure Data Services is a plus). Analytical Thinking & Problem‑Solving: Translates raw data from multiple systems into clear, unified insights and recommendations, and proactively identifies data or process issues and recommends scalable solutions. Communication: Strong written and verbal skills; comfortable presenting findings to leadership and non‑technical stakeholders. Attention to Detail: A high standard for accuracy in data, formulas, and reporting outputs. Cross‑Functional Collaboration: Able to work effectively with Operations, Data Science, and other teams to access and integrate data outside of L&D ownership. Self‑Direction & Growth: Independently manages multiple priorities and deadlines, and stays current on BI tools, L&D platform capabilities, and analytics best practices. Certifications in Power BI, data analytics, and/or L&D (e.g., CPLP, ATD). Platform familiarity: LMS (Docebo, or similar); KnowledgeBase (NiCE Expert, or similar), survey, or project management tools (Wrike, or similar). Knowledge of adult learning principles, L&D evaluation frameworks (e.g., Kirkpatrick Model), and call center performance measures. Experience in a wireless, telecom, or customer‑service‑driven environment. Familiarity with AI tools (e.g., Claude, Microsoft Copilot, etc.) to accelerate analysis, automate workflows, and enhance reporting. Bachelor’s degree in Data Analytics, Business Intelligence, Information Systems, or a related field – or equivalent professional experience. Benefits Minimum Salary: $68,250. Maximum Salary: $88,725. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay. Medical insurance (98% company‑paid for full‑time employee only coverage). Dental and Vision insurance (100% company‑paid for full‑time employee only coverage). 401(k) company match of 100% up to 6% of your pay. Discounted Consumer Cellular wireless phone plan for employees. Paid Time Off (PTO) available following a 30‑day waiting period. 6 company‑paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts (FSA) for health care and dependent care expenses. Life and AD&D insurance equal to 1x your annual earnings (100% company‑paid). Long‑Term Disability insurance (100% company‑paid). Employee Assistance Program (100% company‑paid). Education reimbursement. Employee rewards program. Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Legal Information Primary Location: United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260. Job: Business Support Services. Schedule: Full‑time. Travel: No. Job Posting: Jun 19, 2026. Unposting Date: Jun 24, 2026. Equal Opportunity Statement Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. #J-18808-Ljbffr Consumer Cellular, Inc.