Senior Manager, Technology Operations Transformation Lead, Americas

Company DescriptionDentsu International is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data, and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us. Job DescriptionDentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise. As the Senior Manager, Technology Operations Transformation Lead, Americas, you will be the technology operations specialist for the SL SWAT team. You will hard line report into the regional CTO, and dotted line into the SWAT team lead. Responsibilities include:Work within the SWAT team to assess readiness, identify gaps & opportunities;Act as the liaison between the service lines and the wider technology operations organization to influence the roadmap of the operating model and the business platform backlogs;Work with the regional team to develop roadmaps and transformation priorities as an output of the aboveWork with the regional team to identify and target market specific improvements Facilitate the transformation of the business, educating, informing, supporting and enabling clear communication;Work with technology operations teams to ensure continuity of service for employees and clients during transformation executionPrioritize, maintain, and elevate employee experience throughout the transformation processEnsure data is handled, transferred, or processed according to legal, regulatory and company guidelinesEscalate risks and issues that need additional attention from leadership and key stakeholdersEscalate issues that need additional attention from leadership and key stakeholdersProvide regular, timely, transparent communication on progress against transformation roadmaps Skills and attributes for success:Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution. Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needsBring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. QualificationsYou have a passion and drive for business transformation and a knack for getting teams organized and confidently prepared. Your ability to understand what is needed for and from the process and how to align many different workstreams delivers the winning formula. You have a gift for seeing and keeping that winning rhythm and an unrelenting drive to determine the best shape and frame for each situation and team.Bachelor’s degree in relevant discipline (preferably in computer science or a related discipline)5 + years’ experience working in a technology operations capacity Strong organizational and business analysis skills.Effective program management skills, with the ability to oversee multiple programs simultaneously.Outstanding communication skillsProblem-solving aptitudeAccountability and flexibility with the ability to work in a fast-paced environment. Strong listening skills and the ability to tactfully communicate position on relevant issues. Effective negotiation and conflict management/risk mitigation skills. Additional InformationThe anticipated salary range for this position is $113,000-$174,500. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit from diverse or underrepresented backgrounds encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.#LI-AJ1About dentsu Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society . We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. SummaryType: Full-timeFunction: Information Technology