Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Customer Success & Lifecycle Strategy

$146k - $215k

Eaton

Eaton's Industrial Controls Division seeks a seasoned Customer Success Manager to lead the customer success organization, align sales, product, engineering, and service teams, and drive a lifecycle‑based approach. The role focuses on reducing friction and enhancing customer outcomes across the lifecycle. The role is Remote within the Continental United States with an annual salary range of $146,000–$215,000 and eligibility for a variable incentive program. Travel up to 25% may apply. #J-18808-Ljbffr Eaton

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Director, Customer Success & Lifecycle Strategy in Beachwood, OH vacancy
  • $146k - $215k

     ...undergoing a significant transformation, and customer success plays a critical role in improving...  ...deliver value throughout the customer lifecycle. This evolution requires building a more...  ...the division’s customer success strategy, priorities, and roadmap. Lead the Division... 
    Suggested
    H1b
    Local area
    Remote work
    Visa sponsorship

    Eaton

    Beachwood, OH
    3 days ago
  • $130k - $200k

    Cleveland, OhioCustomer Success - Customer Success Managers /Full-Time /On...  ...their digital marketing strategies and understand how their brand...  ...marketing goals.As a Director leading our OmniChannel Customer...  ...through key phases of the SEO lifecycle, including implementation,... 
    Suggested
    Full time
    Work at office

    BrightEdge

    Cleveland, OH
    7 days ago
  • $150k - $270k

     ...and protects trust. The Associate Director, Technical Customer Success Manager (TCSM) is the senior technical...  ...action across the customer lifecycle. Your Key Responsibilities Own account...  ...realized; support renewal and expansion strategy through technical insight. Serve as... 
    Suggested
    Summer holiday
    Local area
    Flexible hours

    EY

    Cleveland, OH
    4 days ago
  • $93.1k - $172.9k

    Job DescriptionAs a Customer Success Manager focused on direct tax, you will translate complex tax rules and changing regulations into practical...  ...success, deliver educational activities throughout their lifecycle, and track progress toward business outcomesDevelop and... 
    Suggested
    Full time
    Local area
    Remote work
    Flexible hours

    Thomson Reuters

    Cleveland, OH
    8 days ago
  • You Are:You are a customer-focused, relationship-driven professional who is passionate about...  ..., mitigate risk, and drive customer success. A collaborative team player, you work effectively...  ...mitigate risk, and execute retention strategies. Identify expansion opportunities and... 
    Suggested
    Full time
    Live in
    Work at office
    Local area

    Accenture

    Cleveland, OH
    4 days ago
  •  ...seeking a seasoned leader to architect and operationalize its global Customer Intelligence and VoC program. You will build an enterprise-wide...  ...AI-enabled insights to inform growth, experience, and product strategy. You will influence senior leadership, establish standards, and... 

    Eaton

    Beachwood, OH
    4 days ago
  • $80k - $90k

     ...data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns...  .... About the Role Our Customer Success organization is the heart and soul of BrightEdge...  ...launch all the way through the customer lifecycle. You evangelize the value of a well-... 

    BrightEdge

    Cleveland, OH
    4 days ago
  • $61.62k - $107.88k

    Customer Success Supervisor - Signature - Willoughby, OH Join to apply for the Customer Success Supervisor - Signature - Willoughby, OH role...  ...guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account... 
    Permanent employment
    Work experience placement
    Flexible hours

    UPS

    Cleveland, OH
    3 days ago
  • A leading logistics company is seeking a Customer Success Supervisor to focus on customer satisfaction and retention. The role involves managing...  ..., engaging customers to prevent churn, and developing strategies for growth. Candidates with 0-4 years of relevant experience... 
    Permanent employment
    Full time

    UPS

    Cleveland, OH
    3 days ago
  • $61.62k - $107.88k

    Customer Success Supervisor - Signature - Willoughby, OH Join to apply for the Customer Success Supervisor - Signature - Willoughby, OH role...  ...guide customers to resources for additional value. Develop strategies for upselling/cross‑selling opportunities to drive account... 
    Permanent employment
    Work experience placement
    Flexible hours

    UPS

    Cleveland, OH
    3 days ago
  •  ...know we have something special. Behind our customers - amazing companies that help feed the...  ...us! Job Description The Customer Success Manager, Cybersecurity manages a portfolio...  ...Recurring Revenue Target and growth strategy associated to all cybersecurity contracts... 
    Contract work
    Work experience placement
    Remote work
    Visa sponsorship
    Work visa
    Flexible hours

    Rockwell Automation

    Mayfield Heights, OH
    2 days ago
  • $120k - $170k

    Cleveland, OhioCustomer Success - Customer Success Managers /HybridShape the future of Search.About...  ..., and measure their digital marketing strategies and understand how their brand is...  ...customers through key phases of the SEO lifecycle, including implementation, adoption,... 
    Work at office

    BrightEdge

    Cleveland, OH
    7 days ago
  •  ...Thomson Reuters is seeking a Customer Success Manager focused on direct tax to translate complex tax rules and evolving regulations into...  ...Professional Services to expand value throughout the client lifecycle. The role emphasizes customer journey leadership, health... 
    Remote work

    Thomson Reuters

    Cleveland, OH
    5 days ago
  • $135k - $149k

     ...Software and Product Innovation practice, bringing together customer success management and product innovation to strengthen relationships...  ...on client interaction, service excellence, and response strategies that support retention and growthWhat You Must Have- At least... 
    Full time
    Work experience placement
    H1b

    PwC

    Cleveland, OH
    4 days ago
  • $109.9k - $125.4k

     ...Overview Dealer Success Manager - Cleveland, OH Dealer Success...  ...a Strategic Consultant and Customer-Centric Partner to our auto...  ...and execute cohesive market strategies and achieve unified sales goals...  ...customer adoption and retention lifecycle, which includes: Driving... 
    Full time
    Part time
    Local area

    Capital One

    Cleveland, OH
    a month ago
  • $90k - $130k

    Cleveland, OhioCustomer Success - Customer Success Managers /Full-Time /On-siteShape the future...  ...customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing...  ...: Join key calls, review account strategies, and ensure customers achieve measurable... 
    Full time

    BrightEdge

    Cleveland, OH
    7 days ago
  •  ...with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their...  ...Cleveland office. Our Customer Success organization is the heart and...  ...throughout the customer lifecycle. This role is a great entry point... 
    Work at office

    BrightEdge

    Cleveland, OH
    10 days ago
  • $87.5k

     ...Customer Success Manager II **Location:** Hybrid — Beachwood, Ohio **Schedule:** In-office Tuesday–Thursday; remote Monday and Friday **Employment Type:** Full-time **Compensation** - Base Salary: $87,500 - On-Target Earnings (OTE): $109,500 **Position Overview... 
    Full time
    Contract work
    Summer work
    Work at office
    Remote work
    Monday to Friday
    Beachwood, OH
    12 days ago
  •  ...with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their...  ...Cleveland office. Our Customer Success organization is the heart and...  ...key phases of the SEO lifecycle, including implementation, adoption... 
    Work at office

    BrightEdge

    Cleveland, OH
    5 days ago
  • $105k - $125k

     ...universal prosperity with our Customers, Company, Team Members, &...  ...delivering long-term business success. Travel throughout the...  ...commercial agreements, pricing strategies, operating expectations, and...  ...connectivity Customer and partner lifecycle management Bachelor’s... 

    CrossCountry Freight Solutions Inc

    Cleveland, OH
    2 days ago
  •  ...inflection point and build the customer success function that turns our...  ...assigned account throughout the lifecycle Conduct structured...  ...in up-sell and cross-sell strategies Work with Support and Engineering...  ...Senior AM, Team Lead, or Director of Customer Success as the... 
    Contract work
    Remote work

    Provider Passport

    Cleveland, OH
    5 days ago
  •  ...Customer Success Manager Remote (Central Time) | SaaS | Field Service Technology Help Home Service Businesses Scale Smarter At Sera Systems, we're transforming the way HVAC, plumbing, and electrical companies operate. Our AI-powered platform helps service businesses... 
    For contractors
    Remote work

    Sera Systems

    Cleveland, OH
    1 day ago
  •  ...Client Success Manager This position is fully remote. Applicants need to reside in one of the following states: CT, FL, GA, IL, KS, MI...  ...business value of the solution in order to retain them as long-term customers. Key Responsibilities Act as the single point of accountability... 
    Remote work

    Dakota Software Corporation

    Cleveland, OH
    4 days ago
  •  ...lead growth across the hardware channel. This role offers remote work within the United States and ownership of national account strategies, relationships with broker wholesalers, and multi-location account development. You will drive distribution, expand market share,... 
    Remote work

    Eaton

    Beachwood, OH
    3 days ago
  • A leading logistics company based in Cleveland is seeking a Customer Success Supervisor to drive customer satisfaction and retention. The role involves managing a portfolio of accounts, proactively addressing customer needs, and providing strategic guidance for account... 

    UPS

    Cleveland, OH
    3 days ago
  • $100k

     ...ll own the Cleveland metro. You'll visit skilled nursing facilities across the metro, build relationships with Administrators and Directors of Nursing, and set up alignment calls with Dr. Morris and our Director of Revenue Operations. You don't need a clinical background... 
    Full time
    Part time

    IconicCare

    Cleveland, OH
    4 days ago
  • $65k - $70k

     ...challenges and cultivating new and expanded customer relationships. This role focuses on...  ...Knowledge, Skills & AbilitiesDemonstrated success in building influence through...  ...assess customer environments and create strategies to expand Ricoh's core services across the... 
    Work at office
    Remote work
    Worldwide
    Flexible hours
    Night shift

    Ricoh USA, Inc.

    Cleveland, OH
    15 hours ago
  • $100k - $175k

     ...client advisory services, and overseeing all aspects of account lifecycle management—from pre-renewal through stewardship. The position...  .... Manage the full marketing and renewal process including strategy, submissions, negotiations, and presentation development. Deliver... 
    Permanent employment
    Full time
    Work at office
    Night shift

    Mogi I/O : OTT/Podcast/Short Video Apps for you

    Cleveland, OH
    3 days ago
  • $165k - $242k

     ...'ll Do Build and Operationalize Eaton’s global Customer Intelligence and Voice of Customer (VoC) strategy, leveraging AI to transform customer and market insights...  ...and market opportunity choices. Define program success metrics and drive adoption of customer... 
    Local area

    Eaton

    Beachwood, OH
    5 days ago
  • $138.1k - $157.7k

    As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning...  ...is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next... 
    Full time
    Temporary work
    Part time
    Local area

    Capital One

    Cleveland, OH
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Customer Success & Lifecycle Strategy. Be the first to apply!