Senior Implementation Consultant

Responsibilities Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers Lead mid-market and enterprise customers through successful implementations and launches Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks Provide support and mentorship by demonstrating knowledge of products, services, and best practices Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies Advocate for client needs and product requests to Greenhouse’s internal support, product, engineering, and sales teams Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting Become a subject matter expert on all Greenhouse products Additional projects and responsibilities as business needs require About You A consultant – you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers A teacher – you help customers learn and navigate the product and encourage confidence along the way A teammate – not only do you possess a keen eye for detail, but you also see the “big picture” and contribute ideas to perfect the Customer Success recipe A proud advocate – you stand up for customers while remaining empathetic, responsive, and goal-oriented A helper – you are engaging, you can easily smooth bumpy roads, and you have a facility for winning hearts and minds Experience communicating with a variety of customer personas at leadership levels Your own unique talents – Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role, but those are qualities we value at Greenhouse. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply. Qualifications Background delivering complex software implementations and/or technical projects 2+ years of experience working with Enterprise customers (1,000+ employees) Customer‑facing experience working with global entities and multiple stakeholders Advanced understanding of Greenhouse Recruiting, a plus Ability to break down terminology and concepts across various audiences #J-18808-Ljbffr