Sr Customer Service Specialist

Salesforce Customer Support

Proposed Start Date 08/24/26 Approved End Date 12/31/26 Possibility of Extension? Yes. There may be a need for assistance with another project at the conclusion of this engagement. The opportunity would only be a fit for candidates located in the greater St. Louis area as the additional project would require individual(s) to work onsite four days a week. Possibility of Conversion? No Location Des Peres, MO Onsite/Hybrid/Offsite Offsite Work Hours 8:00 5:00 CST Interview Process & Availability? The leader will begin screening candidates and scheduling interviews next week and all offers will be extended by July 22nd and all positions filled by July 24th. Reason for the Request The firm is rolling a new Salesforce partnership enrollment process. These 15 people will provide support for users who are experiencing difficulties in using the software. Responsibility Summary/Job Description These individuals will answer phone calls and work with users to troubleshoot basic challenges. For example, have you tried clearing your browser history and cache; have you tried logging out and logging back in; etc. Required Qualifications A high school diploma is required; an associate degree or bachelor's degree is preferred. 3+ years of experience providing service and support to customers/clients in a professional environment. A strong understanding of how to operate and troubleshoot technology. Proven ability to provide exceptional customer service and experience. Preferred Qualifications Previous experience providing technical support is highly preferred. Salesforce experience Any technology education, training, or certifications Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.