Operations Specialist, Remote Assistance

Robotics Operations Manager

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

We're looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You'll report to the shift lead and play a key role in keeping operations running smoothly.

Shift: This role requires flexible hours/days, ranging from 6AM to 11 PM, Monday through Sunday.

You're excited about this opportunity because you will…

• Foster a culture of safety, inclusivity, and open communication within the team.
• Become proficient in the software used for Remote Assistance operations.
• Support robots by using our remote system to efficiently address their needs.
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency.
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

We're excited about you because…

• 2+ years of autonomous and/or robotics operations background experience.
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
• Ability to communicate via Slack clearly and effectively, both in writing and verbally.
• Self-motivated, quick to learn, and able to perform well under pressure.
• Well-organized and attentive to detail.
• Foster a strong safety culture by ensuring operations are safe and efficient.
• Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.