VIP Support Specialist

The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury. This position demands a strong customer service orientation, exceptional communication skills, and technical proficiency across both Microsoft Windows and Apple macOS environments. The VIP Support Specialist is responsible for delivering white‑glove IT services, resolving incidents rapidly, and maintaining seamless operation of executive technology, including PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools. Location: Washington, DC (on-site daily) Salary: 78‑98K Duties and Responsibilities Provide personalized, on‑site and remote IT support for VIP users including senior executives and their administrative teams. Respond to and resolve hardware, software, and mobile device issues quickly and efficiently. Coordinate with other IT support tiers and escalate incidents as necessary while ensuring follow‑through. Deliver high‑quality customer service and maintain strong relationships with VIP clientele. Manage and track VIP assets and incidents using ServiceNow or equivalent ITSM tools. Set up and support videoconferencing, collaboration tools, and executive briefings. Configure and troubleshoot laptops, desktops, and mobile devices across both Microsoft Windows and Apple macOS environments. Perform IMAC (Installs, Moves, Adds, Changes) for executive‑level users. Provide technical guidance and informal training to VIP users as needed. Document all issues, solutions, and processes according to organizational standards. Basic Qualifications (Required) U.S. Citizenship and ability to obtain and maintain a Public Trust Clearance. 5+ years of experience providing desktop or deskside support in a Windows enterprise environment. Experience in a federal government or public sector IT environment. Familiarity with VIP support protocols, executive communications, and protocol awareness. Proven experience supporting C‑level or senior executives in a high‑pressure IT environment. Proficiency with Microsoft Windows 10/11 and Apple macOS operating systems, along with Microsoft Office Suite and ServiceNow. Strong working knowledge of iOS and mobile device management (MDM) tools. Excellent interpersonal, communication, and organizational skills. Ability to work independently and maintain professionalism under pressure. Flexibility to support after‑hours or on‑call rotations when required. Preferred Qualifications ITIL Foundation Certification or equivalent service delivery training. CompTIA A+, Network+, or Microsoft certifications (MD‑100/MD‑101). Experience supporting cloud‑based productivity and collaboration tools such as Microsoft Teams and Zoom. Knowledge of security practices and handling of sensitive but unclassified (SBU) information. Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager. Benefits Medical Insurance Vision Insurance Dental Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training Flexible Spending Accounts (FSA) Employee Referral and Merit Recognition Programs Employee Assistance and Identity Theft Protection Paid Holidays: 11 per year Paid Time Off (PTO) Disability Insurance ActioNet is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr ActioNet, Inc.