IT Helpdesk Support Technician - Toyota of Naples

HELPDESK SUPPORT TECHNICIAN

This is a position best suited for those seeking field experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup, with a priority focus on onsite work for their assigned locations.

Responsibilities
• Provide troubleshooting and technical support

o Inbound phone calls, scheduling onsite support where needed

o Onsite Support for assigned locations.

§ Travel to other sites will be on a scheduled cadence.
• IT Inventory Management
• Maintain and Update Documentation as needed
• User Management (Setup, update, termination)
• Hardware Management (Setup, decommission)
• Research and report on tools or solutions that may improve company processes

Benefits
• Practical training and experience in the following areas that support a multi-location, interconnected environment

o Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services

o Vendor Management for vendor-supported services on behalf of locations

o Inventory Management

o Helpdesk Triage

o Remote Support Systems

o Microsoft 365 services such as Entra ID and Intune

o Mitel Phone System (on premises)

o Minimal Cisco/Meraki experience depending on situation

o Software troubleshooting (variety)
• Opportunity to attend networking events and company meetings

Benefits eligible first day of employment!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Weekly Pay
• Parental Leave
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Time Off (accrued after 90 days)
• Employee Discounts
• State-of-the-art technology and equipment

Requirements
• Monday - Friday, 8hr day

o Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.

o Subject to change based on weekend business hours and workload
• Computer Science, Information Technology, or Management Information Systems Focus
• Office 365 Suite (Outlook, Excel, Word, etc.) Experience
• Windows 11 Experience

o Comfortable Usage of operating system
• Mobile OS Experience

o iOS

o Android
• Ticketing System used to track time, communicate updates, and record ticket notes
• Verbal communication of work status between managers and end users where necessary

o Phone, Email, In-Person
• Excellent analytical and problem-solving skills
• Strong work ethic and attention to detail
• Strong verbal and written communication
• Travel for onsite support where needed (Auto Mall in Columbus, OH Area)

Preferred Experience With
• Entra ID/Azure Active Directory
• Microsoft 365 Admin Center
• Windows 11 Troubleshooting