Account Supervisor

IW Group is the leading multicultural advertising and marketing agency with offices in Los Angeles, San Francisco, and New York. Named Ad Age’s 2025 Multicultural Agency of the Year and recognized by PRWeek for Best in Multicultural Marketing, IW Group produces culture-shaping campaigns for global and national brands. IW Group drives impactful work by blending storytelling, cultural insight, and innovation to achieve measurable results. We represent multiple brands and deliver distinctive multicultural and cross-generational campaigns. We are seeking an Account Supervisor who is curious, organized, collaborative, and excited to build campaigns that create real cultural impact. This Account Supervisor will lead high-profile PR and marketing accounts that focus on connecting brands with multicultural media, public officials, and community-based organizations. Your responsibilities will include developing integrated campaign strategies, providing audience segment strategy and expertise, drafting press materials, guiding creative, conducting media and community outreach, leading influencer and partnership programs, coordinating and executing media events, overseeing day-to-day client needs/requests, collaborating with partner agencies, and managing a direct report (Account Executive level). RESPONSIBILITIES Client & Account Management Lead an integrated cross-functional team for multiple client accounts. Responsible for achieving a client’s strategic brand objectives and driving high impact campaigns. Own the client relationship, establishing solid relationships with senior level clients. Hold ultimate accountability for the success of the IWG relationship with our clients. Drive growth of the client relationship by exceeding client expectations, as well as identifying new opportunities to expand current scope of work. Understand client challenges, their industry, and overall competitive landscape to define IW Group’s approach and strategy, articulate a plan of action, and guide successful implementation. Provide multicultural strategic direction on campaign and press materials across in-language creative. Build a high-performing team culture as the account leader for their clients, working in close partnership with Strategy, Creative, Production, Social, Operations, Media, and Innovation leads. Knowledgeable of these functional roles with understanding of how to drive work across all disciplines. Serve as a champion of bold thinking and innovative solutions that surprise and delight the client. Differentiate our agency’s strengths and build strong relationships with clients, agency partners, vendors, and internal teams. Active involvement in strategy reviews, creative reviews and all major presentation reviews, and key client meetings. Supervisory Responsibilities Set clear objectives for team members, both for direct report and for internal teams. Oversee workflow and monitoring productivity. Provide guidance and support through coaching. Resolve issues within the team or on an individual basis offering constructive feedback as needed. Foster knowledge-sharing across all disciplines to ensure collaborative and informed work. EDUCATION AND EXPERIENCE Bachelor’s or vocational degree from a fully accredited college or university. Minimum of 5 years professional work experience in an advertising or PR agency. Minimum of 2 years in a client-facing managerial role or above. Experience with multicultural and Asian American and Pacific Islander consumers. Experience with regulated industries or state initiatives. Experience leading integrated brand campaigns. Proven experience growing business, finding new ways in, charting new pathways. Ability to role model the agency’s vision and connect it to client’s goals. Strong pulse on culture, diversity, community, traditional/digital/social media, and new communications innovations. OTHER FUNCTIONS Support new business opportunities and present with passion. Challenge the team with new ideas and stand up for your/our beliefs. Engage in professional and community-based organizations related to the agency and clients’ business/industry. Possess excellent client relations skills, shows empathy, and values authentic relationships. Possess excellent communication skills (verbal, written and editing). Must possess good organizational skills, demonstrated initiative, flexibility, sound judgment and a positive attitude. Ability to multi-task and effectively manage deadlines. Passion for understanding and supporting multicultural communities. Proficiency in basic software (i.e., MS Office) and social media platforms. Commitment to producing the best work possible. A sense of humor; flexibility. Must be willing and able to travel. SUCCESS FACTORS Passionate about culture and how it shapes consumer behavior for work and IW Group service offerings Ability to work effectively as part of a team with a diverse array of people Cultural awareness, acuity, and sensitivity Flexibility and adaptability Ability to work under pressure and manage stress efficiently High level of motivation Strong work ethic Ability to understand others’ points of view and accept constructive feedback Salary: $90,000 - $100,000, commensurate with experience Hybrid work model (three in-office days per week) 20 PTO days annually 20 paid holidays (including Thanksgiving & Christmas week) Birthday off Year-round Flex Fridays (half-day Fridays) Competitive health, dental, and vision coverage Employer-sponsored Life Insurance, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) coverage 401(k) with company match Cell phone reimbursement Parking and commuter benefits Employee referral program Collaborative, growth-oriented team environment COMPANY CULTURE Connectors: IW Group is a company founded with community at our core. We believe in building meaningful communities and encourage teams to connect with causes and missions that fuel their passions. Foodies: You will often find our teams sharing a meal. We love to explore new cultures and experiences through food and lived experiences. Explorers: IW Group encourages teams to follow their creative hunches. Whether it’s testing new tech, visiting edgy art galleries, or discovering local coffee shops, we want our teams to stay constantly curious. Entrepreneurs: We have a strong entrepreneurial spirit! We encourage teams to drive new initiatives, work with growing startups, and drive their own growth with the company. PHYSICAL DEMANDS While performing the responsibilities of this role, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stop, kneel, crouch, or crawl. Vision abilities required by this job include close vision. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this role. IW Group is committed to providing a safe, inclusive, and respectful work environment. IW Group provides equal employment opportunities for all employees and applicants without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state, or federal law. NOTE:This job description is not intended to be a comprehensive list of all duties or responsibilities. Roles and responsibilities may change at any time, with or without notice. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role. The pay range for this role is: 90,000 - 100,000 USD per year (San Francisco) #J-18808-Ljbffr IW Group