Recertification Specialist

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities a home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role The purpose of this position is to oversee and manage the recertification process for residents participating in the Low‑Income Housing Tax Credit (LIHTC) program. This role is key to ensuring that residents maintain their eligibility and that their information is accurately processed in accordance with program regulations. Responsibilities include conducting annual recertifications, completing income calculations, maintaining files, and ensuring compliance with all regulatory requirements. Professional Attributes Strong sense of community and the drive to create a positive experience for all residents and staff. Open and professional attitude when resolving resident and staff concerns. Active listening and support that ensures each resident and staff member feels seen, heard, and valued. Qualifications LIHTC/Tax Credit program experience required. Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc. 2 years of affordable multi‑housing experience. Certified Occupancy Specialist or similar certifications highly desired. Tax Credit certification highly desired. Sense of urgency and ability to meet deadlines. Extensive computer knowledge (Windows, Word, Excel, PowerPoint, Access, internet, e‑mail). Working knowledge of Yardi Voyager Property Management software. Excellent written and verbal communication skills. Attention to detail and ability to multitask. Key Accountabilities Recertification Management Conduct annual recertification interviews with residents. Perform income calculations and adjust tenant records. Review and verify documentation for compliance. Maintain accurate tenant files. Send reminders and schedule recertifications. Other duties as assigned. Resident Relations & Customer Service Welcome residents during appointments and provide assistance. Respond to queries and concerns about required documentation. Act as liaison between residents and management. Other duties as assigned. Adherence to Property Management Rules, Regulations & Guidelines Practice proper safety techniques and report issues promptly. Comply with safety policies and attend routine safety meetings. Monitor compliance with regulatory and operational standards. Conduct all business per company policies, Fair Housing, ADA, and other laws. Physical Demands & Working Conditions Essential staff status; adherence to safety and business protocols. Frequent sitting, walking, occasional traveling within region. Repetitive use of computer and phone; required reading, writing, and calculations. Possible work in elevated sites or uneven ground. Occasional squatting, bending, twisting, pushing, and pulling. How Avanath Supports You We know our teams are the heart of our success and growth, and we are committed to showing our appreciation. Cultivated culture built on purpose, integrity, caring, and continuous improvement. Comprehensive benefits: health, dental, vision, 401(k), personal time off, paid holidays. Growth based on achievement, with emphasis on promoting from within. Development opportunities: online training, classes, coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and diversity is at the core of our philosophy. We embrace and encourage differences in age, color, disability, ethnicity, family status, gender identity or expression, language, national origin, ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics. Initiatives include recruitment, compensation, professional development, promotions, transfers, and work‑life balance through flexible schedules. Compensation Compensation Range: $21 - $23 USD. #J-18808-Ljbffr