Call Center Manager

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Manager to join our team. Are you a self‑starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of “people helping people”? If so, please read on! Our Call Center Manager will earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on movies, theme parks, and local events. This is a credit union call center where there is no cold calling required! Responsibilities As a Call Center Manager, you will assist in the overall efficiency and effective operation of the Call Center to meet established performance standards. You will support the Call Center with answering incoming calls, conducting outgoing calls regarding member accounts, problems and/or transactions, and handling escalated member calls. You will thrive in a fast‑paced environment. As one of the voices of our credit union, you will make sure that your warm smile and helpful attitude come through in every phone interaction. When handling calls you will assist members with basic banking tasks such as looking up account information, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You will educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you will use a consultative approach to uncover needs and cross‑sell financial products. You are trained to put the member and fellow employees first every day, exemplifying Sun East's Mission and Values in all that you do. Qualifications High School Diploma or equivalent A minimum of 5 years call center experience, with a minimum of 3 years supervisory/management experience Good public relations skills Ability to work independently Ability to communicate effectively Good organizational skills Basic typing and math skills Previous banking and/or credit union experience Previous loan experience Bilingual skills a plus Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post‑offer, pre‑employment drug test is also conducted. Work Schedule This position typically works Monday–Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am–4:45 pm, 9:00 am–6:00 pm, and 10:00 am–7:00 pm on weekdays and 7:45 am–1:00 pm on Saturdays. #J-18808-Ljbffr