Program Support Associate

Job Description

Job Description

Job Title: Program Support Associate

Team: Nutrition/Customer Care

Reports To: Nutrition/Customer Care Program Manager

Hours: 12-15 hours per week

Compensation: $20.00/hour

Benefits: Pro-rated paid leave

FLSA Status: Non-Exempt

Position Type: Part time, permanent

Work Location: Cle Elum, WA

At HopeSource, we believe every person deserves access to nutritious food. Our program support associate plays a vital role in ensuring our neighbors do not go hungry.

Each year, our nutrition program serve more than 500 households in upper Kittitas County. Through food bank services, nutrition education, and referrals for other services we help reduce food insecurity and promote overall well-being of the people we serve.

Nutrition program staff are often the first point of contact for clients, helping them navigate the food bank to meet their nutritional needs. They also listen with care, identify additional areas of need, and link individuals to other HopeSource services or trusted community partners.

Responsibilities:

Provide direct client services and administrative support for the nutrition program

• Communicate with clients, volunteers, and community members

• Coordinate client services – including intake, distribution, and referrals

• Perform general program administrative functions including data entry, reporting, schedule coordination, and file management

• Perform day-to-day program operational tasks (e.g., inventory, food distribution)

• Assist with volunteer coordination and training

• Provide administrative support for general operations of upper county office

• Perform other duties as assigned including responsibilities with other HopeSource grants/programs

Qualified Candidate will possess the following skills:

• High School diploma or GED

• Ability to work effectively with staff, clients, and community members while maintaining professional/appropriate boundaries

• Ability to communicate over the phone, via email and in person

• Ability to shift from task to task depending on program needs while meeting deadlines

• Ability to prioritize work according to organization’s current needs

• Ability to work with low-income and disabled clients in a professional and compassionate manner

• Ability to maintain client confidentiality

• Ability to learn new processes, procedures, and technology

• Proficiency in Microsoft Suite and various other computer software programs

• Bilingual English/Spanish (preferred)