Premium Audit Administrative Clerk

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 40 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"

T he Role You'll Play to Create Success

We are excited to announce our search for a full-time  Premium Audit Administrative Clerk! This job contributes to the mission of FrankCrum by analyzing basic Premium Audit reports, emails, mailings, phone calls, notifications, etc. prepared directly by insured or by internal and external premium auditors. 

1. Handles the quality and timely review, processing and handling of all non-productive audits and re-opens of non-productives for all lines of business and for all states. This includes full term policies, cancellations, short rates, and interim audits.
2. Verifies and validates entity, ownership, classifications, applicable state rules and regulations
3. Reviews and validates exposure limitations as they apply to individuals, corporate officers or partners and makes corrections as needed. Updates agency and policyholder contact info for all systems.
4. Reviews and updates assignments ordered and not received within 90+ days of audit order.
5. Prepares and sends email or mail notifications to all third-party service partners for status updates on all outstanding assignments aged more than 90- days.
6. Stays up to date on State Regulations, Officer Min/Max, NCCI/PAAS, UW & Compliance rule changes.
7. Provides referrals to Underwriting on pertinent information found during the review process.
8. Assists brokers and policyholders with questions concerning findings and renewal exposures.
9. Provides excellent customer service, interpersonal and teamwork skills by phone, written & in-person communications.
10. Develops strong relationships with policyholders, premium audit team, and business segments including Underwriters and Underwriter Assistants, Customer Support & Policy Operations/Services
11. Provides quality reviews of all Premium Audit procedures and updates procedures per Quality Team and Management authorization.
12. Reviews and inspects all notes in Sure/CRM (reviewers, auditors, vendors) for timeliness and effectiveness.
13. Answers a high volume of incoming phone calls, predominantly calls concerning the premium audit process.

The Attributes We Seek

Keys to success in this position include intermediate understanding of the premium audit process, revisions, disputes, reopens, etc. at a competent level, ability to progress and learn at an advanced level. Two (2) years of experience performing high-volume data entry, fielding premium audit phone calls, emails, requests for reopens and explaining the premium audit worksheets is needed. High school diploma or equivalent is required.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan. 
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education Benefit Program at the IRS Maximum allowance 
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Disaster Relief Fund for employees 

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client's day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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