Customer Service Representative

Three Point Solutions

Title: Customer Service Representative

Client: Heavy Machine Manufacturing

Duration: 7 months 21 days

Location: Johnston, IA

Shift: Fri-Mon | 8 AM-5 PM (32 hrs/week)

Role

Handle complex customer & dealer inquiries
Licensing, sales & enrollment support
Escalation handling + coaching junior staff

Key Duties

Inbound/outbound calls & emails
Resolve complex issues & disputes
Contract, legal entity & tax discussions
Ticket management & case documentation
Process improvement & training support

Skills

Strong communication & problem-solving
Excel & OneNote
Comfortable with complex systems
High attention to detail & multitasking

Requirements

Bachelor's degree or equivalent experience

Nice to Have

Customer & dealer experience
Data/analytics mindset
Software licensing & revenue knowledge

#ZR

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Customer Service Representative in Johnston, IA vacancy

Customer Service Representative
$17 per hour
...Company Overview Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions... ...for upbeat, people-first individuals to join our team as Customer Service Representatives. In this role, you’ll be one of the first friendly voices...
Suggested
Weekly pay
Full time
Casual work
Monday to Friday
Mom's Meals
Des Moines, IA
3 hours ago
Bilingual Call Center Representative - PHC Administrative Office
$17 - $21.25 per hour
...Call Center Representative As a Call Center Representative, you will answer incoming calls to the call center to ensure efficient... ...PHC's medical and dental clinics. You will provide excellent customer service while scheduling appointments and routing patient messages...
Suggested
Hourly pay
Traineeship
Work experience placement
Work at office
Monday to Friday
Flexible hours
Primary Health Care
Des Moines, IA
3 days ago
Customer Service Representative
...Customer Service Representative Begin your Composites One Career Today! Position Overview: As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure...
Suggested
Immediate start
Composites One
Grimes, IA
5 days ago
Customer Service Representative
$20.83 - $26.25 per hour
...Position Overview The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs...
Suggested
Contract work
Work experience placement
Work at office
ASM Research, An Accenture Federal Services Company
Des Moines, IA
2 days ago
Customer Service Representative
$20 - $23 per hour
...Customer Service Representative There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive...
Suggested
Local area
Monday to Friday
Rotating shift
Bankers Trust
Des Moines, IA
4 days ago
Customer Service Representative
...Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams,...
Bi-weekly pay
Weekly pay
Contract work
Temporary work
Work experience placement
Work at office
Local area
Flexible hours
SRS Distribution
Des Moines, IA
2 days ago
Customer Service Representative
...Medicap Home Medical is looking for a dependable, full-time Customer Service Representative for our Coralville, IA location. Responsibilities include in person customer service, as well as answering phones, verifying insurance, ordering products, performing equipment...
Full time
Weekend work
Afternoon shift
Hammer Corp
Des Moines, IA
3 days ago
Customer Service Representative
...Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and... ...equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retailaa4...
U-Haul International, Inc
Des Moines, IA
4 days ago
Customer Service Representative
$18 per hour
...want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our... ...inquiries, resolve issues, and provide information about our services. Call existing customers to inform of promotions...
Temporary work
Remote work
Holt Services Inc
Des Moines, IA
8 hours ago
Customer Service Representative - Des Moines, IA
$35.9k - $67.5k
108679BR Job Title: Customer Service Representative - Des Moines, IA Department/Function: Commodity Trading Job Description: Customer Service Representative - Des Moines, IA ADM Oilseeds This is a full time, non-exempt position MAIN FUNCTION:...
Hourly pay
Full time
Work at office
Worldwide
Flexible hours
ADM
Des Moines, IA
1 day ago
Customer Service Representative
...600,000 central Iowans. We're looking for team members who are customer-focused and committed to our mission. When you join DMWW, you become... ...Position: Under the supervision of the Supervisor of Customer Service, directly serves customers via various customer channels,...
Work at office
Local area
Des Moines Water Works
Des Moines, IA
1 day ago
Customer Service Representative (Body/Paint)
...Customer Service Representative (Body/Paint) The Customer Service Representative is responsible for communicating between customers and the Housby team, ensuring a smooth process from initial contact to completion for all body and paint repairs. Responsible for managing...
Housby
Des Moines, IA
4 days ago
Alterations Customer Service Representative
.... At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...! The Alterations Customer Service Representative (CSR) is a critical role for the...
Hourly pay
Part time
Weekend work
Weekday work
David's Bridal
Des Moines, IA
16 hours ago
Remote Customer Service Representative
$14.5 - $15 per hour
...contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also...
Start working today
Live in
Remote work
Home office
Shift work
Afni
Johnston, IA
1 day ago
Sales Development Representative
...with our values of Ownership, Growth, and Service. This role is in outside territory... ...with people, we have seen success with representatives who have experience in administrative... ...Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate...
Part time
Work experience placement
Work at office
Local area
Immediate start
Flexible hours
Holthaus Agency - Globe Life Family Heritage
Des Moines, IA
14 days ago
Customer Service Representative - FT
...working outdoors, and helping people have a great experienceno matter where they're headed? If you're adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations. This is a...
Hourly pay
Full time
Part time
Immediate start
Remote work
All shifts
Flexible hours
Shift work
Avis Budget Group
Des Moines, IA
3 days ago
Customer Service Representative
...Customer Service Representative *** This position is only for people who can work Friday, Saturday, Sunday, and Monday and up to 30 hours per week. Shift times are Fri 1pm-8pm, Sat 1pm-7pm, Sun 9am-5pm Sun, and Mon TBD *** Are you a people person? Do you love helping...
Start working today
Local area
Shift work
Weekend work
U-Haul
Des Moines, IA
5 hours ago
Business Services Customer Service Representative
...Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate...
R Rogers LLC
Des Moines, IA
8 hours ago
Customer Service Representative - Des Moines, IA
...Customer Service Representative - Des Moines, IA This is a full time, non-exempt position Main Function: This individual will report to the Office Supervisor and is part of the commercial merchandising team at the location. The CSR will be proficient in multiple...
Full time
Work at office
Archer Daniels Midland
Des Moines, IA
16 hours ago
Customer Service Representative Mortgage Escrow
...duties, including the filing and imaging of documents and correspondence in the appropriate loan files. XIII. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. XIV. Additional task as assigned by Manager....
Work experience placement
Iowa Bankers Mortgage Corporation
Johnston, IA
4 days ago
Inbound Sales Insurance Agent
$25 per hour
...guided by integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative,... ...and as part of a team. ~ High speed broadband cable internet service with minimum upload/download speeds of 300MB download/10MB upload...
Hourly pay
Temporary work
Work at office
Remote work
Shift work
3 days per week
The Hartford
Des Moines, IA
3 days ago
Customer Service Representative, Senior
$25.78 - $37.27 per hour
...Position Overview The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment. The role owns complex incidents and service requests, performing deep diagnostics across...
Contract work
Work experience placement
Work at office
Remote work
ASM Research, An Accenture Federal Services Company
Des Moines, IA
2 days ago
Customer Service Representative (Travel Industry)
...About the job Customer Service Representative (Travel Industry) Job Description: We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry . This role is ideal for individuals who enjoy...
Full time
Part time
Flexible hours
HJB Travels
Des Moines, IA
2 days ago
Senior Customer Service Representative (Life Insurance & Annuity Claims)
...as an SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases. Customer Service Experience - respond to phone and email inquiries related to claims. Follow up on any outstanding requirements within a specified...
H1b
Infosys
Des Moines, IA
9 hours ago
Customer Service Representative - Part-Time
$22.1 per hour
...Customer Service Representative - Part-Time Requisition Id: 387560 Business Unit: LTL Location: Des Moines, IA, US, 50313 What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ~2 years of customer service experience...
Part time
Work at office
Shift work
Night shift
Weekend work
Afternoon shift
XPO
Des Moines, IA
2 days ago
Customer Service Representative - Travel Industry (Flexible Schedule)
...About the job Customer Service Representative - Travel Industry (Flexible Schedule) Job Description: We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry . This role offers a...
Full time
Part time
Flexible hours
HJB Travels
Des Moines, IA
4 days ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Des Moines, IA
3 days ago
Customer Service Representative
$17 - $19 per hour
...RESPONSIBILITIES & DUTIES: · Take inbound calls and occasional emails from customers and dealers regarding part orders or other items available for... ...Call Center experience · 6+ months experience with customer service / support experience · Efficient researching /...
Contract work
Work at office
Monday to Friday
Shift work
Rotating shift
Acro Service Corporation
Johnston, IA
15 days ago
Commercial Insurance Customer Service Representative II
$21 - $25 per hour
...Commercial Insurance Customer Service Representative II Fully Remote ALGONA HWY 18 HOME OFFICE - ALGONA, IA 50511; DES MOINES IA - DES MOINES, IA 50315; OMAHA NE - OMAHA, NE 68164; SIOUX FALLS SD - SIOUX FALLS, SD 57103 Overview Salary Range $21.00 - $25.00 Hourly...
Hourly pay
Full time
Work at office
Remote work
Home office
Pharmacists Mutual
Des Moines, IA
4 days ago
Sales Development Executive
$50k - $150k
...elevate engagement across the complete customer journey. The company offers the industry... ...wide business process consulting, with services designed to lower environmental impact.... ...and mentor less experienced sales representatives to achieve their sales targets. Recommend...
Work experience placement
Shift work
R.R. Donnelley
Des Moines, IA
16 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!