Customer Service Representative
Three Point Solutions
Title: Customer Service Representative Client: Heavy Machine Manufacturing
Duration: 7 months 21 days
Location: Johnston, IA
Shift: Fri-Mon | 8 AM-5 PM (32 hrs/week) Role
#ZR
Duration: 7 months 21 days
Location: Johnston, IA
Shift: Fri-Mon | 8 AM-5 PM (32 hrs/week) Role
- Handle complex customer & dealer inquiries
- Licensing, sales & enrollment support
- Escalation handling + coaching junior staff
- Inbound/outbound calls & emails
- Resolve complex issues & disputes
- Contract, legal entity & tax discussions
- Ticket management & case documentation
- Process improvement & training support
- Strong communication & problem-solving
- Excel & OneNote
- Comfortable with complex systems
- High attention to detail & multitasking
- Bachelor's degree or equivalent experience
- Customer & dealer experience
- Data/analytics mindset
- Software licensing & revenue knowledge
#ZR
Vacancy posted 2 days ago
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