Account Support Specialist- 8am-5pm Onsite, IA

Job Description

Job Description

Warner Pacific 
Account Support Specialist

8am-5pm - Onsite, IA

Position Summary 
The Account Support Specialist is responsible for managing enrollment processes, maintaining accurate client records, and ensuring effective communication between clients, carriers, and internal teams. This role requires strong knowledge of employee benefits, organizational skills, attention to detail, and the ability to work independently in a fast-paced environment while delivering excellent customer service. Depending on experience level, the Account Support Specialist may handle complex cases, mentor team members, conduct audits, and contribute to cross-functional initiatives.

Overview of Responsibilities

Enrollment Management

• Process and oversee enrollment requests, including new hire enrollments, terminations, and benefit changes, ensuring accuracy and timeliness.
• Manage enrollment activities through carrier portals.
• Maintain and update client casein Salesforce to track from receipt to completion.
• Gather client data (e.g., questionnaires, census files), create cases in Salesforce, and coordinate submissions with carriers.
• Follow up with carriers on enrollment, terminations, billing discrepancies, and paid-to-date status.
• Manage complex enrollment exceptions, conduct audits, and ensure adherence to quality standards.
• Perform related responsibilities and additional tasks as needed to support team and business operations.

Client Communication

• Provide timely updates to Account Managers and clients on enrollment, open enrollment, and renewal status.
• Respond promptly and professionally to client inquiries, ensuring clarity, accuracy, and resolution.
• Build and maintain strong relationships with clients, brokers, and carrier partners.
• Serve as an escalation point for complex issues, depending on experience level.

Collaboration & Team Support

• Partner with internal teams and participate in cross-functional projects to improve operational performance.
• Deliver high-level customer service and contribute to client retention through a client-first approach.
• Proactively identify and address potential issues to enhance service delivery.

• For Senior-level roles: mentor junior associates, support vendor training, and contribute to process improvements.

Qualifications & Skills

• High School Diploma or equivalent required.
• 2+ years of experience in employee benefits, including group health, dental, vision, life, or worksite products preferred.
• Proficiency in Microsoft Office required and experience using CRM platforms such as Salesforce and BenefitPoint preferred.
• Experience with enrollment platforms such as Ease and Employee Navigator preferred.
• Excellent customer service and relationship building skills.  
• Strong verbal and written communication skills.
• Excellent attention to detail, organizational, and problem-solving abilities.
• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Demonstrated ability to work independently and collaboratively.

Working Conditions

• This position is onsite at our Urbandale, IA office.
• Full-time position, Monday through Friday, with overtime required during peak periods, holidays, or weekends as needed.

Compensation

• Hourly Range: $17.62 - $26.26 per hour. 
• The actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!

Warner Pacific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.