Strategy and Operations Manager

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

As a Strategy and Operations Manager, you'll be the insights expert working with the Operations team to boost revenue and cut costs within Moonpay's dynamic crypto and payments ecosystem. You'll analyze user journeys and operations data (including integrations, partnerships, compliance, and AI opportunities) to find clear opportunities. Using SQL, Python, and visualization tools like Looker, you'll drive strategic decisions and measure success by improvements in net revenue, customer lifetime value, conversion rates, operational expenses, and the impact of data-driven projects. You'll also be a key driver in implementing these strategies, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams.

• Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations.
• Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle.
• Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders.
• Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams within Moonpay.
• Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow.
• Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment.

• Increase Net Revenue Impact from Operational Initiatives
• Reduce Overall Operational Expenses
• Conversion Rate for Onboarding and Transaction Success
• Customer Lifetime Value (CLTV)

• Data-Driven Strategist & Problem Solver: 3+ years leveraging deep data analysis to drive impactful strategies in fintech/crypto, with experience in strategy consulting and/or building PMO functions.
• Analytical Powerhouse with Business Acumen: Proven ability to extract actionable insights from complex datasets, applying statistical methods and ROI analysis to solve business challenges and drive strategic execution.
• Visual Storyteller & Communicator: Expertise in creating compelling data visualizations and communicating findings effectively to diverse audiences, including executive stakeholders.
• Tech-Savvy & Forward-Thinking: Passionate about staying updated on technology trends, particularly in crypto, payments, and AI, and exploring their practical application within strategic frameworks and project delivery.
• MoonPay’s “BLOCK” values: Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by

You will be diving deep into extensive datasets spanning user behavior, operational processes, and financial performance, utilizing tools like SQL, Python, dbt, and data visualization platforms such as Looker and Count. Your focus will be on strategic initiatives aimed at driving revenue growth, optimizing operational costs, and enhancing the overall user experience. You'll also be exploring and implementing AI-driven solutions to boost efficiency and improve customer journeys, all while collaborating closely with our Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams.

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards

Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)

Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours

Private Healthcare benefits: To protect you and your loved ones

Enhanced parental leave: So you can spend more time with your loved ones without a second thought

Annual training budget: We support your training journey every step of the way

Home office setup allowance: Create the home office of your dreams

Remote working allowance: Those working fully remotely get a little extra for utilities

Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN

Employee referral programme: Great people know great people, refer them to receive 10K in USDC

✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.