Service Project Coordinator

Job Description

Job Description

About LVC: We are an industry leader in life safety, security, and communications technology. Founded in 1982, we have a proven track record of protecting lives, assets, and revenue. By providing a uniquely different customer experience, we've earned a reputation for "Best-in-Class" services. Over the years, we've established a broad customer base across commercial, industrial, government, and institutional markets. Our team understands the diverse challenges each industry faces. Through our wide range of services, we make it easy for customers to work with one company to address multiple needs.

We realize that our employees are our strength and only hire highly motivated people who are the best at what they do in our industries. We provide a positive, team-oriented work environment and encourage, promote, and reward team members who share our commitment to quality, integrity, and service.

About You: We are looking for a Service Project Coordinator who can coordinate daily service workflow and small, low-complexity service projects from request intake through closeout. This person will serve as the main communication point for customers, technicians, Local Service Providers (LSPs), vendors, and internal teams to keep service work scheduled, resourced, documented, and completed on time.

Location: This is an on-site position at our headquarters office in Golden Valley, MN.

Compensation/Benefits: Competitive pay ranging from $25 - $31/hour. A full benefits package which includes: Health, Dental, Vision, Disability Insurance, Life Insurance, Retirement Savings Plan, ESOP, FSA, LegalShield, PTO and Holiday pay. Apply and find out why LVC is the right employer for you.

Essential Functions:

Service Workflow Management
• Coordinate service requests, dispatching, scheduling, prioritization, and follow-up.
• Create and maintain work orders with customer, site, scope, labor, and material details.
• Monitor open work orders for aging items, scheduling gaps, missing notes, and escalation needs.
• Ensure service reports, inspection records, and closeout documentation are completed promptly.

Scheduling, Resource & Material Coordination
• Manage technician schedules based on customer need, priority, contract commitments, skill set, and availability.
• Coordinate labor, LSPs, vendors, materials, and equipment for service calls, inspections, PMs, and small project work.
• Order, receive, and track materials required for completion.
• Work with the TSG Supervisor to balance workload and reduce workflow bottlenecks.

Small Project Coordination
• Coordinate minor upgrades, equipment replacements, inspection follow-ups, customer add-ons, and recurring maintenance programs.
• Track key milestones: approval, scheduling, material readiness, labor assignment, field completion, documentation, and closeout.
• Gather site details, technician notes, photos, customer requirements, and material needs to support scope verification.
• Provide schedule, status, and completion updates to customers and internal stakeholders.

Customer, LSP & Vendor Support
• Serve as a primary contact for service and small project scheduling/status communication.
• Route requests to the appropriate technician, team, subcontractor, or vendor.
• Maintain positive relationships with customers, field teams, LSPs, vendors, and internal partners.
• Support LSP onboarding and compliance follow-up for licensing, insurance, certifications, and partner records.

Administrative & Data Management
• Maintain accurate customer records, site requirements, service agreements, work orders, project notes, and compliance documents.
• Generate and organize service/project records and operational information for leadership visibility.
• Identify recurring delays, documentation gaps, or workflow issues and recommend improvements.

Other responsibilities
• Maintain strong customer/provider relationships.
• Support escalations as secondary contact when needed.

Qualifications:

• High School Diploma or GED required.
• 1 - 2 years of administrative, scheduling, dispatching, service coordination or customer service experience required.
• Field Connect, Salesforce or similar service software experience preferred.
• Strong organizational and time management skills
• High attention to detail and accuracy
• Expertise in written/verbal communication and follow-ups.
• Proficient with Outlook, Excel, Teams and common office systems.
• Able to manage daily workflow and small project milestones.

LVC Companies, Inc. is an Affirmative Action/Equal Opportunity Employer