Vet Technician, Lead

Veterinary Lead Technician

Ardmore Animal Hospital

Location: Ardmore, PA

We are seeking a highly organized, proactive, and inspiring Veterinary Lead Technician to orchestrate the daily operations of our medical floor. In this role, you will be the heartbeat of the treatment area, ensuring that patient care is delivered efficiently, safely, and with the highest medical standards.

The Lead Technician blends hands-on clinical mastery with exceptional team leadership. You will be responsible for keeping appointments moving smoothly, driving the training and development of our assistant and technician staff, managing scheduling, and fostering a high-engagement, positive team culture. If you thrive in a fast-paced environment and love bringing out the best in your team, this role is for you.

Key Responsibilities

• Appointment Flow & Floor Management: Direct the daily traffic of the hospital. Actively monitor the schedule to ensure outpatient appointments, diagnostics, and surgeries move efficiently from check-in to discharge. Strategically pivot the team to handle emergencies and unexpected bottlenecks.
• Training & Mentorship: Design, implement, and oversee the onboarding and continuing education programs for veterinary assistants and technicians. Assess skill levels, sign off on clinical competencies, and provide real-time coaching on the floor.
• Scheduling & Labor Optimization: Create and manage equitable, balanced schedules for the nursing team, ensuring adequate coverage across all shifts. Monitor daily labor hours and adjust staffing levels dynamically based on caseload and hospital workflow.
• Team Engagement & Culture: Actively work to boost team morale, prevent burnout, and foster a supportive, collaborative work environment. Implement engagement initiatives, lead team huddles, and act as a champion for open communication and mutual respect.
• Clinical Oversight & Safety: Maintain a presence on the floor, upholding strict standards for patient care, medical record accuracy, OSHA compliance, and hospital cleanliness.
• Cross-Department Liaison: Partner closely with the CSR Lead, Veterinarians, Lead Doctor and Practice Manager to ensure seamless communication between the front desk, medical floor, and clients.

Qualifications & Skills

• Credentialing: Credentialed Veterinary Technician (RVT, LVT, CVT) or a highly experienced Veterinary Assistant with a proven track record of clinical mastery.
• Experience: Minimum of 3–5 years of clinical experience in a fast-paced veterinary hospital, with at least 1–2 years in a leadership, shift-lead, or primary trainer role.
• Workflow Mastery: Exceptional spatial awareness and logistics skills; ability to look at a busy treatment floor and instantly see where resources and personnel need to be deployed.
• Interpersonal & Leadership Skills: Strong emotional intelligence. Ability to deliver constructive feedback gently but directly, motivate a diverse team, and resolve interpersonal conflicts constructively.
• Technical Proficiency: Mastery of advanced nursing skills (e.g., anesthesia monitoring, IV catheter placement, emergency triage, pharmacology knowledge) and familiarity with veterinary practice management software.

Work Environment & Physical Demands

• Must be able to lift up to 40 lbs. independently and stand/walk for long periods.
• Comfortable safely restraining fractious animals and working around biological hazards, x-rays, and anesthetic gases.
• Requires flexibility to work varied shifts, including early mornings, late evenings, and weekends to support the team.

What We Offer

• Competitive compensation package (commensurate with credentials and leadership experience).
• Generous pet care discounts for your personal animals.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and uniform allowance.
• CE (Continuing Education) budget and licensing fee reimbursement for credentialed technicians.