Cafe Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Position Overview
We are seeking an experienced, hands-on Café Manager to lead the daily operations of a high-volume, hospitality-driven coffeehouse. This role is responsible for creating an excellent guest experience, leading and developing the team, maintaining the highest operational standards, and helping drive the financial performance of the café.

The ideal candidate will thrive in a high-volume environment, highly organized, people-focused, and passionate about hospitality, coffee, food, and team culture. This is a leadership role for someone who enjoys being on the floor, coaching in real time, solving problems, and helping build a café culture that thrives on innovation, best in-class hospitality, and exceptional food and beverage offerings.

Key Responsibilities

Daily Operations

• Manage day-to-day café operations, including opening and closing procedures, shift execution, service flow, cleanliness, and overall guest experience.
• Ensure the café is fully prepared for each day of service, including proper staffing, product availability, station setup, and equipment readiness.
• Maintain high standards for cleanliness, organization, food safety, and presentation throughout the café.

Team Leadership

• Lead, coach, and support baristas, shift leads, and support staff with clarity, respect, and consistency.
• Help hire, onboard, train, and develop team members.
• Build a culture of teamwork, accountability, hospitality, and pride in the work.
• Conduct pre-shift check-ins, provide real-time feedback, and help ensure team members understand expectations and standards.

Guest Experience

• Ensure every guest receives warm, attentive, and excellent service.
• Respond to guest feedback with professionalism, urgency, and care.
• Model hospitality on the floor by engaging guests, supporting the team, and creating a welcoming environment.

Coffee, Food, and Product Standards

• Maintain quality standards for coffee, espresso drinks, pastries, food items, retail products, and catering/order pickups.
• Ensure recipes, product specifications, and presentation standards are followed consistently.
• Work with company leadership to support menu rollouts, seasonal offerings, pastry programs, and café improvements.

Inventory and Cost Control

• Manage inventory of coffee, milk, syrups, pastries, food, paper goods, retail products, and supplies.
• Place and receive orders, inspect deliveries, and communicate vendor or product issues quickly.
• Help control waste, manage stock levels, and protect margins through strong ordering and inventory practices.

Financial and Administrative Support

• Support sales growth, cost control, labor management, and daily financial procedures.
• Oversee cash handling, deposits, end-of-day reconciliations, and POS accuracy.
• Assist leadership with reporting, scheduling, payroll review, and operational planning as needed.

Compliance and Safety

• Ensure compliance with health department standards, food safety guidelines, labor laws, and company policies.
• Maintain a safe, clean, and organized work environment for guests and staff.
• Address equipment issues, maintenance needs, and safety concerns promptly.

Qualifications

• Minimum of 2 years of café, coffee shop, restaurant, or hospitality management experience preferred.Strong leadership skills with the ability to train, motivate, and hold teams accountable.
• Experience managing daily operations in a fast-paced, guest-focused environment.
• Strong understanding of coffee, espresso drinks, food service, and café operations preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented during busy service periods.
• Experience with POS systems, scheduling tools, inventory systems, and basic reporting.
• Strong attention to detail and ability to manage multiple priorities at once.
• Ability to work a flexible schedule, including early mornings, weekends, holidays, and occasional special events.
• Physical ability to stand for long periods, move quickly during service, and lift up to 50 pounds as needed.

Compensation

• Competitive salary based on experience.

To Apply

• Please submit your resume and a brief note sharing your hospitality experience and why you are interested in this role.