Inside Sales Engineer

Inside Sales Engineer - Aftermarket

The Inside Sales Engineer - Aftermarket supports existing customer accounts within the critical valve manufacturing industry by providing quotations, processing orders, and serving as a primary point of contact for customers. This role works closely with customers, the outside sales team, and internal departments to ensure accurate and timely support of customer requirements.

Following an initial training and evaluation period, the Inside Sales Representative is expected to take ownership of an assigned territory of existing customer accounts. The position carries individual sales performance expectations in addition to responsibilities for accuracy, customer service, account management, and effective follow-through.

The candidate must be detail-oriented, customer-focused, able to manage multiple priorities, and capable of working with minimal supervision after training is completed but can also adapt to working and collaborating in a team environment. Strong troubleshooting and problem-solving skills are essential for identifying customer needs, resolving issues, researching product information, and supporting accurate quotations and order processing.

Work Environment: Lake Forrest, CA - Hybrid

*Occasional travel to local customer sites

Key Responsibilities:

• Prepare customer quotations using available pricing, product, and historical sales information.
• Process customer orders accurately and in accordance with established procedures.
• Communicate with customers through phone and email regarding quotations, orders, product information, and account-related needs.
• Coordinate with the outside sales team to support customer accounts and sales activities.
• Research cost history, engineering drawings, specifications, and product information required to quote and sell parts.
• Maintain accurate and complete records in Salesforce CRM system.
• Manage multiple customer requests, priorities, and deadlines while ensuring timely follow-through.
• Exercise sound judgment within assigned authority levels and seek guidance when appropriate.
• Develop and maintain knowledge of company products, systems, and procedures.
• Support ongoing customer satisfaction and account retention efforts within an assigned territory.

Critical Competencies for Success:

Required Qualifications:

• High school diploma or equivalent.
• Strong customer service, verbal communication, and written communication skills.
• Accurate typing, data entry, and recordkeeping abilities.
• Ability to manage competing priorities and changing workloads.
• Demonstrated ability to learn new products, systems, and processes quickly.
• Ability to work with minimal supervision after training is completed but can also adapt to working and collaborating in a team environment
• Proficiency with Microsoft Office applications, including Microsoft Excel.

Preferred Qualifications:

• Two to four years of valve industry experience or similar flow control products.
• Experience in a manufacturing environment.
• Previous inside sales experience.
• Experience using Salesforce CRM.
• Experience using IFS ERP.
• Completion of customer service certifications and/or formal sales training.

Schedule and Work Arrangement:

Work Schedule

Typical work hours are 8:00 a.m. to 5:00 p.m.

Training and Evaluation Period

Employees are expected to work in the office five days per week for at least the first 30 days for training and evaluation purposes. Additional onsite training or evaluation requirements beyond the initial 30 days may be required based on business needs and individual progress.

Hybrid Work Arrangement

After successful completion of the initial onsite training period, employees may be eligible for a hybrid work arrangement consisting of three days per week in the office and two days per week working remotely.

Pay range: $85,000 - $105,000 annually

Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

Bonus eligibility: This position is also eligible for a variable incentive pay component, separate from base salary.

What IMI Can Offer You:

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups
• PTO, encompassing inclusive holidays
• Career Development opportunities (IMIs Catalyst Program)
• Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors, webinars, and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.