Supplier Support Analyst

POSITION SUMMARY:Provide directional and technical support to Kroger suppliers as they get setup, enter item information and submit for approval through the Kroger Item API. Support best practices for item setup and improving supplier experience.ESSENTIAL JOB FUNCTIONS:This hybrid position will be required to work in our Corporate Office at least two days per week based on your team’s scheduleCommunicate effectively via email or Teams call to problem solve with Kroger suppliers in the setup of accounts or itemsCreate and maintain documentation for processes and frequently asked questionsHelp to provide insights to internal teams, suppliers, and Kroger personnel through an understanding of the business needWork with data quality, item setup, merchandising teams and suppliersWork with Kroger Technology and Digital Team, Syndigo, Salsify, and 1WorldSync for system supportProfessionally and effectively represent PL Marketing with members of the Kroger company and suppliersAssisting in any special projects as neededMust be able to perform the essential functions of this position with or without reasonable accommodation.MINIMUM POSITION QUALIFICATIONS:4-year degree or equivalent education and experienceExperience in Microsoft office applications including Outlook, Excel and PowerPointCapacity to learn multiple computer systems and web-based applicationsUnderstanding of Kroger item setupSkill and diplomacy in communicating with peopleCapability to collaborate with others and contribute effectively to a teamExpert organizational, analytical and problem-solving skillsHighly motivated self-starter who can work with minimal supervisionAbility to work under pressure, meet deadlines, prioritize and multi-taskMINIMUM PHYSICAL ABILITIES:Must be able to:remain standing/sitting for several hours at a timelift 10-15 lbs. occasionallyDESIRED PREVIOUS JOB EXPERIENCE:Administrative support position in an office environmentRetail or grocery experienceCOMPETENCIES/SKILLS:Some of the Competencies/Skills required to successfully perform this position are:Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or culturesBuilding Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goalsBuilding Trust – interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organizationCommunication – clearly conveying information and ideas through a variety of media to individuals or groups in the English languageCustomer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we representDecision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequencesInclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business resultsInitiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situationsLeadership – ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employeeNegotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all partiesSelf-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time periodWork Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed #J-18808-Ljbffr PL Marketing Inc.