Customer Service Team Member Entry Level

Pay Rate: $11.41 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attend and successfully complete the 4 weeks Table Games Dealer Training Program
• Learn, practice, and demonstrate proficiency in dealing assigned table games in accordance with established policies, procedures, and game rules
• Develop and apply mathematical skills necessary to accurately calculate wagers, payouts, and game outcomes
• Provide exceptional guest service and quality entertainment during training sessions and practical exercises
• Assist in maintaining the integrity of table games and protecting table inventory under the guidance of trainers and supervisors
• Maintain professionalism and adhere to all Treasure Island Resort & Casino policies and procedures, rules, and regulations throughout the training program
• Demonstrate consistent attendance, punctuality, and engagement during all phases of training
• Work effectively with instructors, classmates, supervisors, and management to achieve training objectives
• Attend and participate in provided training/orientation

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• Ability to successfully complete all required Table Games Dealer Training Program coursework, written examinations, practical auditions, and performance evaluations

Preferred:

• Previous exposure to table games
• Prior customer service experience, preferably in the gaming, hospitality or entertainment industry

Skills

Required:

• Accurate and detail-oriented
• Excellent verbal and interpersonal communication skills
• Exceptional customer service skills
• Above average mathematical aptitude
• Ability to understand and follow detailed instructions, procedures, and game rules
• Strong organizational and time-management skills

Abilities

Required:

• Ability to learn new concepts quickly and apply them effectively in a fast-paced environment
• Ability to work efficiently while maintaining a high level of accuracy
• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice
• Ability to work independently and collaboratively in a team environment
• Ability to remain focused and composed in a high-volume guest service environment

REQUIRED TRAINING

• Successful completion of Table Games Dealer Training Program
• Treasure Island guest service training
• Detection of Counterfeit Money Training
• Department orientation
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to stand for long periods throughout the day with some walking
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must have the ability to deal at least 350 hands per hour
• Ability to visually monitor gaming activity and accurately identify chips, cards and other game components

WORKING ENVIRONMENT

• Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact