Project Coordinator, Service Delivery

Job Description

Job Description

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation’s largest retail, restaurant, c-store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.

WHAT YOU’LL DO

As a Project Coordinator, you will coordinate assigned stages and workstreams of multi-site technology deployments, including network connectivity, broadband, SD-WAN, wireless, cellular, satellite, digital signage, voice, and related solutions. You will maintain installation readiness, schedules, project records, financial accuracy, field-resource coordination, and stakeholder communication. Working across internal teams, customers, vendors, and field service partners, you will identify dependencies, resolve routine issues, escalate risks, and help ensure deployments are completed safely, accurately, on schedule, and within approved scope and budget.

You will be expected to work independently or semi-independently under general direction, exercise sound judgment, and maintain accurate information in applicable business systems.

Major duties and responsibilities:

• Coordinate multiple concurrent projects and deployment workstreams of varying complexity, ensuring client and internal commitments, schedules, dependencies, and deliverables are effectively managed through completion.
• Create, maintain, and close service orders, project tasks, and related records in applicable CRM, ERP, ticketing, scheduling, field-service, and project management systems to support accurate execution and timely billing.
• Confirm site readiness after dispatch, including equipment delivery, technician assignment, site access, customer notifications, implementation documentation,
• change-management windows, permits, escorts, broadband availability, configuration requirements, and any other installation dependencies.
• Coordinate field service partners from assignment through completion, ensuring technicians understand the scope of work, schedule, site requirements, safety expectations, check-in and check-out procedures, required deliverables, escalation processes.
• Coordinate onsite installation activities involving VSAT and satellite systems, broadband modems, routers, firewalls, switches, wireless access points, phones, digital signage, structured cabling, and related equipment.
• Review field deliverables for completeness and accuracy, including required forms, photographs, test results, equipment information, customer acceptance, and check-in and check-out documentation after work-order acceptance and closure.
• Solicit and evaluate technician bids; validate quotes and invoices; obtain client authorization for out-of-scope work; identify potential cost variances; and complete ticket-processing steps accurately and on time.
• Maintain timely, professional communication with customers, program managers, engineering, logistics, configuration, field resources, property managers, and other stakeholders regarding status, schedules, risks, dependencies, and escalations.
• Identify and document schedule, inventory, site-readiness, technical, resource, quality, cost, and customer-impact risks; establish ownership and required actions; escalate appropriately; and track issues through resolution.
• Participate in internal and customer meetings, provide accurate progress updates, document decisions and action items, and follow through on assigned commitments.
• Create and maintain scopes of work, installation instructions, hot sheets, standard operating procedures, status reports, performance metrics, and other project documentation. Analyze recurring issues and recommend practical improvements to processes, systems, documentation, quality controls, and cross-functional workflows.
• Perform work in accordance with company policies, contractual requirements, customer procedures, safety standards, and information-security and data-handling requirements.

WHO YOU ARE

You are an organized, accountable, and detail-oriented professional who can manage competing priorities and deadlines while maintaining accuracy. You communicate clearly with customers, internal teams, and external partners; build productive working relationships; and remain composed when plans change or issues arise. You anticipate risks, follow established processes, exercise sound judgment, and take ownership of assigned work through completion.

Key Qualifications

• Bachelor’s degree in business, project management, technology, or a related field preferred; or three or more years of relevant project coordination, service delivery, field services, telecommunications, or deployment experience.
• Experience coordinating multi-site technology, network connectivity, digital signage, or field-service deployments preferred.
• Working knowledge of networking, telecommunications, structured cabling, wireless, satellite, digital signage, or related installation terminology.
• Ability to interpret scopes of work, installation standards, site documentation, and technical requirements.
• Experience using ticketing, CRM, ERP, scheduling, field-service, or project-management platforms.
• Demonstrated ability to coordinate field service partners and maintain professional customer interactions.
• Ability to review quotes, invoices, purchase orders, and billable charges with strong financial and administrative accuracy.
• Strong written and verbal communication skills, including the ability to provide concise status updates and document clear escalation details.
• Strong analytical, organizational, and problem-solving skills with demonstrated judgment regarding when and how to escalate.
• Ability to prioritize competing assignments, manage a high volume of work, and meet strict deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Microsoft Excel, Word, Outlook, and Teams

WHERE YOU’LL WORK

Enjoy the flexibility of our hybrid work environment, which fosters collaboration and productivity.

• • This position reports to an office and works as part of a larger team environment.
• Business casual attire is appropriate in the office; business professional attire is expected when meeting with customers.
• The role may require limited nights and weekends to support scheduled deployments, maintenance activities, or escalations.
• Travel is not regularly required; occasional travel may be requested based on business or customer needs

PHYSICAL REQUIREMENTS

• • Ability to remain seated and work at a computer for extended periods.
• Frequent use of hands and fingers for typing and operating standard office equipment.
• Frequent visual use of computer screens to review monitoring applications, spreadsheets, ticketing systems, project records, and web-based tools.

CLASSIFICATION*: Exempt/Salaried
POSITION TYPE: Full-time
TRAVEL REQUIREMENTS: Occasional, based on business needs
DIRECT REPORTS: No
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.

LegalDisclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.