ATM Channel Operations Analyst

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for Team management of a segment of a purpose driven ATM Channel Operations sub-group, overseeing all aspects of assigned activities and teammates by providing leadership to include: consistent Team production goal attainment; quality and service level standard development and attainment; identification and implementation of change initiatives; problem resolution; constant client focus.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Responsible for planning, organization, leadership, and risk mitigation as delegated by the ATM Channel Operations Senior Manager and related to the stated purpose and focus of the Team.
2. Accomplishes objectives through subordinate management, ensuring effective coordination occurs between teammates, stakeholders, and third party partners, efficiently leveraging available resources which may be in multiple locations.
3. Responsible for maintaining quality standards and performance expectations in execution of all Team activities, legal and regulatory compliance, and essential operational reporting
4. Ensures the Team activities managed are adequately staffed, trained and developed, exercises delegated authority concerning performance appraisals, promotions, salary recommendations, development plans and terminations
5. Manage assigned Team activities adhering to principles of Lean thinking and process simplification

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School Diploma/GED or equivalent work experience. 5 years' experience in a related field of banking operations or retail/commercial banking
2. 2 year managerial / supervisory or project leadership experience.
3. Ability to comprehend, analyze, and interpret moderately complex business situations.
4. Strong collaboration, persuasion, negotiating and relationship building skills with demonstrated ability to create and execute action plans
5. Ability to motivate peers, subordinates, and vendor partner groups to take desired action.
6. Strong vendor partner management experience

Preferred Qualifications:
1. College degree with a focus on business, logistics, or engineering

The annual base salary for this position if filled in the state of Virginia is $70,640-$88,300
2. 2 years of management experience in a related banking operations environment.
3. Specific certification in the area of process improvement, change management, hardware asset mgmt.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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