Inside Sales Rep

Components Inside Sales Representative

This is a hybrid role that is based in Harrisburg, PA or Clearwater, FL. Please note, candidates must be located within 60 miles of either office location. Working Hours: 11:00am- 8:00pm D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer and vendor facing inside sales role responsible for assigned accounts in a predetermined sales territory, including revenue, margin and share of revenue and breadth growth, through customer contact, sales and service; accountable for customer and vendor satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H's vision, values, and initiatives.

Essential Duties and Responsibilities

• Responsible for monthly sales goal attainment, including the achievement of revenue, margin and breadth goals
• Create business plans and conduct outbound activities daily with reseller base building relationships, sell and assist with opportunities
• Help sales Leadership execute D&H business initiatives while balancing partner (customer / vendor) needs.
• Conduct sales team huddles as needed focused on communicating sales performance, customer support and vendor issues/initiatives.
• Work to develop and maintain a thorough understanding of D&H systems, policies, and resources
• Assist Sales Leadership as needed/requested with feedback, guidance, and suggestions on projects, changes, and programs to grow the commercial sales channel at D&H.
• Respond to customer requests in a timely manner
• Work with vendor reps and D&H Business Units / Specialist sales teams to build vendor sales within zone and to grow the D&H revenue and overall share of revenue within assigned accounts
• Attend sales and product training
• Attend reseller shows and events to meet with prospects in person, as needed
• Project a professional company image through customer and vendor interactions
• Ensure customer orders are processed accurately.
• Meet outbound and overall phone and MS Teams requirements along with Activity and Busy-ness rankings
• Use CRM system to track all customer contacts and activities, meeting notes including completing Business Portfolios for each assigned focus account
• Track and manage sales pipeline via Opportunities

• Be available to assist fellow ISR's with basic questions and day-to-day needs including customer support, vendor programs, daily technical operations, and coverage during PTO

Education and/or Experience

• Some college preferred
• 1 to 3 years of sales or phone sales experience