Member Service Representative

Member Service Representative

• Compensation: $18/hour
  
  
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
  
  
• Location: Remote; candidates must be local to Downers Grove, IL
  
  
• Duration: 3-6 month contract

LaSalle Network is hiring for a Member Service Representative to join a health care team focused on improving patient outcomes and closing important quality care measures. This is a fully remote opportunity, but candidates must be local to the Downers Grove area for occasional team meetings, training or equipment needs. If you have health care, scheduling or patient service experience and are comfortable handling a high volume of calls, this could be a great opportunity to make an immediate impact. This role is starting ASAP!

Responsibilities

• Conduct approximately 50-100 outbound calls per day to patients
  
  
• Reach out to members regarding preventive and quality care needs
  
  
• Schedule annual wellness visits and other necessary appointments
  
  
• Coordinate mammograms, flu vaccinations and other recommended screenings
  
  
• Work with physicians and care teams to help close quality care gaps
  
  
• Review patient information and ask questions about recent care, testing and appointments
  
  
• Navigate Epic to document patient interactions and update information
  
  
• Access provider calendars and coordinate appointments when needed
  
  
• Maintain accurate documentation while meeting daily productivity expectations

Requirements

• Previous health care, patient service, customer service or scheduling experience
  
  
• Experience working with patients or members by phone
  
  
• Epic experience strongly preferred
  
  
• Comfortable making a high volume of outbound calls
  
  
• Strong communication and organizational skills
  
  
• Ability to work independently in a remote environment
  
  
• Must be local to Downers Grove, IL, for occasional in-person meetings or training

If you're an organized, patient-focused Member Service Representative who enjoys helping people navigate their health care needs, apply today! This is a great opportunity to build your health care experience while making a meaningful difference for patients.


Lauren Brennan
LaSalle Network


LNOSHR


LaSalle Network is an Equal Opportunity Employer m/f/d/v.


LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.


LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here


All assignments are at-will and their duration is subject to change.