Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:
We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our clients by addressing inquiries, resolving issues, and ensuring a positive experience.

We are focused on providing our clients with the best customer service that they will experience. We look forward to connecting with you if you are the customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer client inquiries and provide policy information via phone, email, chat, or in-person. 
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of client interactions.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to handle stressful situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience preferred.