Enterprise Technical Solutions Engineer

Role Description

Smartsheet is looking for an Enterprise Technical Solutions Engineer who will provide technical guidance throughout the sales process. This role is part of the Worldwide Field Operations Solution Engineering team and is based remotely in the U.S. on the west coast (preferred) or east coast.

• Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value.
• Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs.
• Respond to Solutions Engineer Requests (SERs) submitted via Salesforce for technically complex opportunities, including API integrations, enterprise architecture validation, identity/access management, and advanced automation.
• Build proof of concepts to demonstrate the capabilities of our products and services to customers.
• Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions.
• Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs.
• Assist with technical questions for customer RFPs.
• Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers.
• Surface field insights to Product and Engineering as a formal feedback loop, translating enterprise customer pain into actionable product input.
• Co-present at Smartsheet Summits and customer-facing events on technical topics including governance, integrations, security, and advanced automations.
• Contribute to internal documentation, enablement materials, and "gotcha" guides to scale TSE knowledge across the SE organization.

Qualifications

• 5+ years of experience as a Solutions Engineer or relevant position in SaaS and/or enterprise software.
• Basic knowledge of cloud infrastructure technologies (AWS, GCP, or Azure).
• Ability to explain technical concepts to non-technical audiences and various customer personas.
• Understanding of Service/User Management from an IT perspective.
• Experience working with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID, etc.).
• Experience with event-based workflow and automation concepts.
• Excellent problem-solving skills and a curious mindset to identify and resolve complex technical challenges.
• Proficiency with a programming language (Python, or NodeJS/JavaScript preferred).
• Experience with common CI/CD tools such as GitHub and GitLab is a plus.
• Familiarity with Value Selling Sales methodologies, such as MEDDIC or SVS are a plus.
• Experience leveraging & positioning AI during sales cycles.
• Willing to travel periodically based on customer and business needs.
• Bachelors (BA/BS) degree preferred.

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).
• Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
• US Base Salary Pay Range: $117,500 — $142,500 USD.