Patient Services Associate

Patient Services Associate | No Healthcare Experience Required Employment Type : Full-Time Compensation : $23–$30/hr + quarterly performance based bonuses. You'vespent years deliveringa premiumexperience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Nowusethose skillswheretheypaywhatyou’reworth. Serenityoperatesstructured, appointment-based treatment programs using advanced technology.We're not looking for a clinical background;we're looking for professionals who know what exceptional client serviceactually lookslike and can execute it consistently, every single day. Training is 100% provided. Your service background is the qualification. Key Responsibilities This is a structured, schedule-driven role.You'llmanage a predictable daily caseload of recurring clients,usingspecialized equipment, andown the experiencefrom check-in to session close. Build relationships with clients to maximize achieved outcomes Welcome clients, orient them to their session, andmaintaina calm, professional presence throughout Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training) Document session notes and update client records accurately after each appointment Maximize client retention rates so they complete the full course of treatment Maintain a clean, organized, consistent environment that clients depend on No two clients are the same. Your standardsalways are. What We're Looking For 2+ years in a premium client-facing or customer service role such asluxury retail, hospitality, wellness,spa, country clubs & memberships,etc… A service standard that holds regardless of how your day is going Professional composureto redirect client energy in a productive direction Strong attention to detail;followinga process and documentingit accurately Reliableattendance;your clients schedule their day around youshowingup Compensation & Benefits $23–$30/hr - Ameaningful step up from most hospitality and retail pay 90% employer-paid medical, dental, and visionstarting on day one 10 PTO days (increases to 15 after year one) + 10 paid holidays 401(k) retirement program Paid training: We invest in getting you fully certified before you ever see a client About Serenity Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard.We'vebuilt a reputation on operational excellence and people who take their craft seriously. If you bring the service background,we’llhandleeverything else. #J-18808-Ljbffr