Membership Service Associate (Front Desk Staff) - Downtown Belleville YMCA

Gateway Region YMCA

Swansea, IL

Description

Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
Enter membership and program registration data into HRIS operating system
Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
Participate and recruit participants for member challenges also known as member visit drivers.
Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
Ensures established processes for touring and following up with membership inquiries are followed.
Assist with the attainment of membership department strategic plan goals.
Provide feedback and offer solutions regarding gaps in service and/or member concerns.
Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
Effectively handle conflict and member complaints, with the support of the center Membership Director
Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

High school diploma and or GED required
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales or related experience.
Basic knowledge of computers.

Full Compensation Package (when applicable):

403(b) Retirement Savings
Retirement fund of 11% per pay period after completing 1,000 hours of service during any two 12-month period.
20% Discount on tuition at Missouri Baptist University
20% Discount on Tuition at Fontbonne University
Free individual membership to YMCA nationwide
Discounts on YMCA programs
Discounts on YMCA Childcare

Apply

Vacancy posted 2 days ago

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