ERP/CRM Administrator
Robert Half
Job Description
Job Description
We are looking for an ERP/CRM Administrator to serve as the primary internal expert for our enterprise system in Hillside, New Jersey. This position connects production, business operations, reporting, and technical support to help the platform run reliably and support informed decision-making. The role also plays a key part in user enablement, issue resolution, and system governance across multiple facilities.
Responsibilities:• Act as the main administrator for the ERP/CRM environment, ensuring the system supports daily manufacturing and finance workflows effectively.
• Investigate application issues, data inconsistencies, and process slowdowns, then coordinate timely solutions with internal stakeholders and external support teams.
• Build and maintain tailored reports, dashboards, and database queries that provide leadership with meaningful operational and business insights.
• Manage the relationship with the software vendor by documenting cases clearly, tracking open items, and escalating defects or enhancement needs when appropriate.
• Work with outsourced IT security partners to review user access, maintain permission structures, and support compliance with internal security standards.
• Develop process documentation, user instructions, and issue logs to strengthen knowledge sharing and reduce dependence on outside resources.
• Deliver onboarding and role-specific training for office and shop-floor employees to promote correct system usage and adoption of established procedures.
• Visit company locations as needed to assess system performance, support users, and help maintain consistent processes across sites.• 2+ years of experience administering or providing advanced support for an ERP or CRM platform.
• Background working in a manufacturing environment with understanding of operational and financial process alignment.
• Hands-on experience with reporting tools, dashboards, or query development within enterprise business systems.
• Knowledge of database concepts and structures; experience with Oracle is preferred.
• Ability to manage system-related projects involving user access, security controls, or application improvements.
• Familiarity with business systems skills such as configuration management, business requirements documentation, client-side scripting, API development, or Salesforce development.
• Strong troubleshooting ability with a practical approach to resolving technical and process-related issues.
• Effective communication skills with the ability to train non-technical users and work productively with external vendors.
Vacancy posted 14 days ago
Similar jobs that could be interesting for youBased on the ERP/CRM Administrator in Hillside, NJ vacancy
- Customer Support Administrator We are seeking a highly motivated, organized and detail-oriented... ...effective support via email, phone, and CRM system. Maintain accurate records of customer... ...situations. Proficient in using CRM, ERP systems and Microsoft Suite. Excellent organizational...CRMFull time
- Pay Grade: 30E Context of the Job: The Business Administrator I will support the College of Engineering’s efforts to engage with corporate... ...entering partnership details in customer relations management system (CRM; Salesforce), and establishing clear lines of communication for...CRMFull timeContract workWork at office
University of Delaware
Newark, NJ13 days ago - ...and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time...CRM
Adv Lap Surg Inst
Springfield, NJ9 hours ago - ...when possible, escalating when appropriate Support general administrative tasks related to order processing and customer support... ...retail, operations, or similar) ~ Experience working with CRM, ERP, or similar systems ~ Strong data entry skills with a high...CRMWork at officeRemote workShift work
RX2 Solutions
East Rutherford, NJ1 day ago - ...Identify, qualify, and nurture leads to schedule appointments for agents. Maintain and update customer and prospect information in our CRM system. Stay knowledgeable about State Farm insurance products to effectively communicate options. Follow State Farm compliance...CRM
Downtown Cranford
Cranford, NJ2 days ago $18 per hour
...telemarketing or sales is preferred. Ability to work independently and as part of a team. Basic computer skills and familiarity with CRM software. High school diploma or equivalent. About Our Agency Our agency has proudly served New Jersey since 2009, with...CRMHourly payFor contractorsWork at officeAngel Rodriguez - State Farm Agent
Elizabeth, NJ3 days ago$15.92 per hour
...follow up to confirm Ensure a positive customer experience Introduce customers to service team Enter customer information into CRM Outbound and inbound customer phone calls. Who are we looking for? Customer-focused, energetic, and self-motivated...CRMHourly payTemporary workLITHIA
Union, NJ2 days ago- ...phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively...CRM
$21.57 - $30.78 per hour
...attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools ~ Ability to work evening hours, weekends, and holidays in a retail environment ~ Valid driver's license required ~ For...CRMHourly payFull timeTemporary workWork at officeLocal areaFlexible hoursWeekend workAfternoon shiftTesla
Springfield, NJ17 hours ago- ...resolve issues quickly by collaborating with fulfillment, sales, and service teams. Keep accurate records of customer interactions using CRM. Proactively follow up on customer needs and ensure satisfaction. Maintain up‑to‑date knowledge of ForgeFit’s product lines and...CRMRemote jobHourly payFull time
- ...accurate records of all customer interactions and order activity in the CRM Assist with back-order management, substitutions, and product... ...or related industry ~ Proficiency with order management or ERP systems, preferably SAP B1 ~ Comfortable working in a multi-...CRMWork at office
Smoking Sales LLC
Linden, NJ8 days ago - ...teams to implement process improvements and enhance customer experience. Meticulously document all customer interactions within the CRM system, ensuring accurate, comprehensive, and readily accessible records. Process customer accounts, manage service requests, and maintain...CRMContract work
$65k - $70k
...Enters, maintains, and tracks customer orders in the Company's ERP system Represents the Company in all customer interactions with... ...Microsoft Excel, and Microsoft Word. Previous experience with ERP and CRM platforms a plus. ~ HIGH level of attention to detail and...CRM$65k - $90k
...sales team Ensure a seamless transition between prospects and closers Manage Your Pipeline Maintain accurate records within CRM systems Track conversations, follow-ups, and appointment activity Stay organized and consistent in managing opportunities Contribute...CRMBase plus commissionFull timeWork at officeRemote workInfinity Energy
Newark, NJ16 days ago$18 per hour
...telemarketing or sales is preferred. Ability to work independently and as part of a team. Basic computer skills and familiarity with CRM software. High school diploma or equivalent. Compensation $18.00 per hour Telemarketer - State Farm Agent Team Member Part Time in...CRMHourly payPart timeFor contractorsFlexible hours$35.36k - $37.61k
...adaptability and system usage Preferred Competencies & Skills Experience in retail, call centers, or customer service Sales or CRM system familiarity Experience supporting store operations or fulfillment Who We Are At Bob’s, we have fun, we love what we...CRMHourly payFull timeWork at officeLocal areaFlexible hours$4,000 per month
...Just refi bonus $400 $1,200 Seniority levels Senior Languages Skills Business Analysis Salesforce Marketing Cloud CRM Integrations ERP Integrations Requirements Gathering BRD SRS User Stories Acceptance Criteria Acceptance Testing Stakeholder Management...CRM$50k
...necessary to drive sales. Excellent presentation skills and strong written and verbal communication skills required. Proficiency with CRM and Microsoft office tools. Physical and Environmental Requirements: The physical demands described here are representative of...CRMWork at officeFlexible hoursNight shiftRotating shiftDay shift$76.5k - $99.6k
...Customer Service Administrator II Crane Aerospace & Electronics supplies critical systems and... ...and enter purchase order requirements into ERP system and provide order acknowledgements... ...Accurately manage internal databases or CRM tools as applicable Provide follow up...CRMWork experience placementWork at officeLocal areaFlexible hours$24.76 per hour
...care providers to coordinate tours, share feedback, and support move-in conversion. Maintain accurate, real-time documentation in CRM to reflect pipeline status, next steps, and forecasts. Consistently meet or exceed monthly sales targets and conversion expectations...CRMRemote jobHourly payWork at officeHome officeAfternoon shift$5,000 per month
...essential support to the Account Management Team with day-to-day administrative tasks, including; preparing quotes, managing portals,... ...execution Maintain accurate sales forecasts using Techary's CRM system Maintain strong internal and external relationships...CRMPermanent employmentWork at officeRelocationTechary
Passaic, NJ4 days ago- ...environment. Requirements ~35 years of experience with an Inside Sales. ~ Minimum 1 year of Salesforce experience or equivalent CRM platform. ~ Scientific, clinical, or business background. ~ Sales experience in the pharmaceutical, medical device, or related...CRM
$16.02 - $20.9 per hour
...sales, service, supply and/or professional installation.Strong written and verbal communication skills.Experience with Salesforce / CRM software is a plus.Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.Essential Job Functions:Execute...CRMHourly payFor contractorsLocal areaMonday to FridayFloor & Decor Holdings
Avenel, NJ1 day ago$22.65 - $30.4 per hour
...experience in customer service-related work. ~ Completed Secondary Education. ~ Basic understanding of customer relationship management (CRM) software. ~ Strong verbal and written communication skills. ~ Customer service skills and professionalism with a strong ability...CRMCynet Systems
Jersey City, NJ9 hours ago$20 - $35 per hour
...business, communications, or a related field may be advantageous. Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required. Previous experience in a customer service role is preferred. The...CRMRemote jobImmediate start- ...document product, service, and customer feedback from the field. • Maintain accurate customer, product, and service information within CRM and internal systems. • Help identify opportunities to improve service efficiency and reduce unnecessary support costs. •...CRMFull timeMonday to FridayJersey City, NJ17 days ago
- ...our sales team, coordinating times that work best for the customer. Maintain detailed records of interactions and follow-ups in our CRM system. Work closely with the sales and marketing teams to help meet company goals. Become part of a fun, supportive team...CRM
- ...requests Maintain thorough documentation: Record transaction details, log customer complaints, and track resolutions inside internal CRM systems Key Skills & Qualifications Communication skills: Strong verbal and written articulation paired with active...CRM
Vitality Staffing
North Bergen, NJ1 day ago $59k - $63k
..., and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in Microsoft Office Suite and CRM systems. Ability to work independently and as part of a team. Benefits Competitive salary ($59,000 $63,000 per year)....CRMWork at officeCatch Vibe Voice
Jersey City, NJ2 days ago- ...Required Technology Experience Social Media Management ~ Hootsuite or comparable enterprise social-media management platform. CRM / Customer Service ~ Salesforce or comparable CRM/customer-service platform. Social Listening ~ Brandwatch or comparable...CRMImmediate startShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ERP/CRM Administrator. Be the first to apply!
