Case Manager

General Information

Name


Case Manager


Employment Type


Temporary


Position level


Full-time


Virtual/Remote?


Yes


Labor Category


Contact Center


Date


01-Jul-2026


City


Pittsburgh


State


Pennsylvania


Country


United States


Ref #


9247857312


Description & Requirements

Description

Job Title: Case Manager

Purpose:
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance. They serve as the primary contact for Healthcare Providers (HCPs), patients, internal and external teams, ensuring clear communication, efficient case navigation, and access to therapy.

Job Specifications:
- Job Type: Full-time
- Company: Innovative Medicine
- Location: Phoenix, AZ; Pittsburgh, PA; Dallas, TX; Horsham, PA; Orlando, FL; Charlotte, NC; Durham, NC - must be within 1.5 hours of one of these location
- Pay Rate: $23.50
- Shift: Must be able to work a shift between the hours of 8am - 8pm EST

Responsibilities:

• Act as the primary point of contact and case manager for client, provider and customer inquiries and escalations.
• Support patients and providers with program enrollment, benefits verification and referral to specialty pharmacies.
• Conduct initial patient onboarding calls and ongoing support outreach.
• Maintain regular communication to update all parties on case status and next steps.
• Process PAP (patient assistance program) requests and re-approvals promptly.
• Refer patients to external programs as appropriate
• Identify and document adverse events and product complaints timely.
• Independently manage an assigned territory making timely decisions for case resolution.
• Demonstrate the ability to prioritize and balance the needs of patients, HCP offices utilizing program business.
• Provide concierge-level service resolve issues efficiently and escalate when necessary.
• Collaborate with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases.
• Maintain accurate, compliant documentation and communication to support program goals.
• Uphold patient privacy laws and foster collaborative team relationships.
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of 4 years working experience with at least 2 years' experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting.
• Ability to work assigned 8 hr shift between program operating hours of 8am-8pm EST.
• Strong communication and interpersonal skills with a focus on customer service.

• Proven ability to manage a case load, prioritize tasks, and build relationships.
• Ability to efficiently navigate multiple screens and systems to perform work.
• Ability to proficiently use Microsoft programs.
• Ability to thrive in a regulated, remote, high-volume environment

Preferred Qualifications:

• Undergraduate degree
• Certified Pharmacy Technician (CPhT)
• Bilingual Spanish speaking and writing
• Knowledge of benefit verification, foundation programs, plan types, and insurance structures.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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