Accessibility Lead, Vice President - Employee Experience

Job Description

JPMorgan Chase continues to drive employee experience transformation, which builds on the success of our current employee facing digital offerings. We are investing in innovative ways to attract and retain as well as deepen employee engagement and satisfaction. Our Employee Experience Design organization is at the heart of driving this transformation across the corporation, leading the firm toward a innovative employee experience for ALL of our employees by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.

As a Vice President, Accessibility Lead in the  Employee Experience Design  team at JPMorgan Chase, you will be at the forefront of promoting employee experience transformation. You will work across the product lifecycle to recommend accessibility in components and design patterns across the firm, as well as working within our accessibility team to promote consistency across the organization. Your role will involve identifying and suggesting potential solutions for accessibility barriers, recommending solutions to maintain compliance, applying accessibility knowledge to a wide range of the firm’s digital properties, coaching colleagues and clients, using data on accessibility issues within products to suggest improvements, and building relationships among stakeholders to foster support for digital accessibility.

We are seeking an accessibility lead for our employee-facing web and mobile design system. You will work across the product lifecycle to recommend accessibility in components and design patterns across the firm, as well as working within our accessibility team to promote consistency across the organization. You are passionate about accessibility in the digital space, work together, and lead highly technical deep dives into defects. You display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them with expert level knowledge is required. You have a passion for mentoring and developing the next generation of accessibility specialists. You enjoy engaging and extending our large network of internal Accessibility leads and specialists from around the world.

Job responsibilities

• Testing, Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws.
• Recommending solutions to maintain compliance while creating accessible digital products for an excellent employee experience.
• Applying accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents by providing in-depth accessibility guidance for our primary employee-facing design system.
• Coaching and training team members, colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues.
• Using data on accessibility issues within products to identify, report on and suggest improvements to the product. 
• Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to recommend accessibility in design system components and patterns.
• Building relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures.

Required qualifications, capabilities, and skills

• 5+ years experience in engaging accessibility in digital UI functions 
• Minimum of a bachelor’s degree in a related field
• Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
• Expert knowledge of accessibility standards including WCAG 2.1 and 2.2, ADA, and Section 508
• Expert-level experience in accessibility on a minimum of one of the following platforms, and familiarity with a broad range web accessibility on Windows and macOS, Mobile accessibility on Android and iOS, PDF accessibility and digital document standards, Video and other digital media
• Working proficiency and development skills in both of the following platforms: Web development – semantic HTML, CSS, JavaScript, and WAI-ARIA and Mobile accessibility expertise on Android and iOS.  Broad knowledge of digital assistive technologies, familiarity with tools for automated and guided accessibility testing.  
• Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects, teamwork, collaboration, negotiation, and conflict resolution

Preferred qualifications, capabilities and skills

• Working knowledge of Agile and Jira 
• Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” new ideas.
• Experience with usability and accessibility research
• Ability to leverage industry knowledge to discern future trends.
• React and or Angular experience is a plus. 
• Related certifications highly desired

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.