IT Analyst

Analyst, HR Enablement & Service Delivery – AmericasThe Analyst, HR Enablement & Service Delivery – Americas supports the stability, accuracy, and adoption of HR systems across the Americas region. This role partners with HR Operations and HR Technology teams to resolve system issues, support testing and releases, improve data quality, and enable effective use of HR technology.Key ResponsibilitiesProvide Tier 1 and Tier 2 support for HR systems, including Core HR, Recruiting, and integrationsTroubleshoot and resolve functional system issues and inquiriesPerform data quality audits and coordinate corrections to improve system accuracySupport system releases and deployments through SIT, UAT, and regression testingDocument test results and assist with release readiness activitiesCreate and maintain job aids and training materialsDeliver virtual and/or in-person training to HR usersManage case intake, tracking, documentation, and stakeholder communicationsAnalyze recurring issues and trends; recommend process or system improvementsRequired QualificationsBilingual: Fluent in Spanish & English (Portuguese preferred, not required)3+ years of experience in a corporate or professional environment1+ year of experience in HR operations, HR transactions, or customer-facing roles1+ year of experience using global HCM systems (Oracle HCM Cloud preferred)1+ year of experience with ServiceNow (SNOW) or similar ticketing toolsExperience supporting system testing and technology deploymentsExperience delivering user training or system enablementProficient in Microsoft Excel and PowerPoint