National Account Manager

Company Description

SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East. 

Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.

Job Description

POSITION OVERVIEW  

- This is a development position in Operations to prepare future National Account Directors. The National Account Manager works closely with the National Account Director to refine skills required to successfully manage a relationship on their own. Delivering operational excellence to our customers and creating value across our customer’s portfolio is key to our success

- Required Revenue : There is no required minimum revenue required as this is a development position. The goal is to develop the financial skills and the business acumen necessary to successfully manage a relationship.

- Required Headcount : The National Account Manager should develop the skills to manage a direct staff of 15 people and organization up to 1,000 in size. Managing remotely is the norm since large accounts are usually spread over a large geographical area.

CORE DUTIES AND RESPONSIBILITIES

- Maintains a safe work environment for self and employees by leading the implementation of a World Class Safety System. Demonstrates leadership and leads by example in moving the organization’s culture to "Safety as a Value". Ensures compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.

- Manages costs and revenues to meet company top and bottom line financial goals including: expanding business, negotiating increases with Customers, reduction of operating costs, and/or changes in schedules or processes

- Coordinating and directing operations necessary to carry out contractual responsibilities and profitability that meet the Customer’s contractual expectations and yet exceeds their service expectations resulting in the creation of complete Customer satisfaction

- Manages the relationship between SBM, the IFM, and the Client by establishing trust and respect. Building on this is understanding the contract and implementing the terms of the contract to do a great job for SBM, the IFM, and the client.

- Manages and retains a qualified staff that is reasonably satisfied with position and compensation; that understands and is trained for their position; has a clear line of sight to the goals and expectations of the company; and recognizes the impact of their contributions to the Company

- Understands and leads the change from a “great supplier” to a “great partner”

- Demonstrates the highest level of integrity and honesty

- Travel is required for this position

SUPERVISORY RESPONSIBILITIES

Manages 20 subordinate supervisors who supervise a total of 700 employees in the Custodian, Recycle, Clean room and General Service departments. Responsible for the overall direction, coordination, and evaluation of these units, including: interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

SKILLS AND QUALIFICATIONS

- Bachelor's degree preferred; with 2 years minimum experience required

- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

- Ability to write reports, business correspondence, and procedure manuals

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

- Knowledge of Spreadsheet software and Word Processing software

- May be required to have a valid driver’s license and meet SBM Driver Approval requirements

- Data driven, high integrity, proactive, highly motivated, natural leader, great communicator

Additional Information

COMPENSATION  

Annual salary range will depend on experience.