Customer Service Support I

Job Description

Job Description

Title: Customer Service Support I
Location: Springdale, AZ 72764
Duration: 12 months plus extensions
Payrate: $21.00/hr on w2

Client is currently in search of Customer Service Coordinator to join our Kawneer team based in Springdale, AR. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion.
At client, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Job Summary:
Kawneer, a global leader in architectural aluminum systems and products, is looking for a Customer Service Coordinator to join our energetic and innovative team! As a Customer Service Coordinator (CSC), you'll be at the heart of our operations, handling order processing, coordinating with various departments to resolve issues, and contribute to our reputation for excellence. Under the general direction of the CSC Supervisor, your primary responsibility will be to review, and enter, customer purchase orders by using proprietary software. Your role is key in building and maintaining strong relationships with our customers.

In this role, you will:
Order Processing and Order Management
Review customer orders and purchases
Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses
Send orders to manufacturing based on standard practices
Work with our ordering system and release orders to manufacturing
Adjusting prices based on established guidelines
Interact with customers and Sales Representatives
Work with customers on processing, scheduling, order changes, product issues, and customer claims.
Utilize, or develop, knowledge of product and price book
Interact and coordinate with internal resources on projects

Essential Skills:
Competent computer capabilities include data entry skills and adeptness in Microsoft Office (Excel, Access, Outlook).
Customer service skills including prompt response time and documentation
Excellent time management and organization with attention to detail
Ability to work in a team environment in a professional office setting
Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions.
Self-starter that can multi-task, and excel, in a fast-paced environment with deadlines
Construction or architectural industry experience a plus

Education:
You have: (required)
High School diploma or equivalent (G.E.D.) from an accredited institution
Minimum of 2 years' work experience in a customer service role
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Exceptional Candidates also have: (preferred)
Associates degree from an accredited institution
Commercial or residential construction industry experience

#TB_OTH
#TB_EN
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA