Customer Service Coordinator

Customer Service Coordinator

Arconic is currently in search of a Customer Service Coordinator to join our Kawnee team based in Springdale, AR.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities, and a culture that values and rewards employees on all levels of the organization.

Job Summary:

Kawneer, a global leader in architectural aluminum systems and products, is looking for a Customer Service Coordinator to join our energetic and innovative team! As a Customer Service Coordinator (CSC), you'll be at the heart of our operations, handling order processing, coordinating with various departments to resolve issues, and contribute to our reputation for excellence. Under the general direction of the CSC Supervisor, your primary responsibility will be to review and enter customer purchase orders by using proprietary software. Your role is key in building and maintaining strong relationships with our customers.

In this role, you will:

• Order Processing and Order Management
• Review customer orders and purchases
• Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses
• Send orders to manufacturing based on standard practices
• Work with our ordering system and release orders to manufacturing
• Adjusting prices based on established guidelines
• Interact with customers and Sales Representatives
• Work with customers on processing, scheduling, order changes, product issues, and customer claims.
• Utilize, or develop, knowledge of product and price book
• Interact and coordinate with internal resources on projects

Responsibilities

Essential Skills:

• Competent computer capabilities including data entry skills and adeptness in Microsoft Office (Excel, Access, Outlook).
• Customer service skills including prompt response time and documentation
• Excellent time management and organization with attention to detail
• Ability to work in a team environment in a professional office setting
• Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions.
• Self-starter that can multi-task, and excel, in a fast-paced environment with deadlines
• Construction or architectural industry experience a plus

Also note:

• 0% travel requirement

Qualifications

You have: (required)

• High School diploma or equivalent (G.E.D.) from an accredited institution
• Minimum of 2 years work experience in a customer service role
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Exceptional Candidates also have: (preferred)

• Associates degree from an accredited institution
• Commercial or residential construction industry experience

Work Setting & Location:

• This position will operate in person in a professional office environment in Springdale, AR.

Schedule:

• Monday – Friday

Job Type:

• Full-time, Non-Exempt

Benefits and Perks:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and flexible work schedules
• Referral Program
• Employee Assistance Program
• Opportunities for continuous learning and career advancement

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. At Arconic, we: Act With Integrity: We lead with respect, honesty, transparency and accountability. Safeguard our Future: We protect and improve the health and safety of our employees, communities and environment. Grow Stronger Together: We cultivate an inclusive and diverse culture that advocates for equity. Earn Customer Loyalty: We build customer partnerships through best-in-class products and service. Drive Operational Excellence: We pursue continuous improvement through innovation, agility, people development and collaboration. Create Value: We achieve success by generating and growing value for our stakeholders. United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

Harrisonburg is an independent city located in the heart of the Shenandoah Valley region of Virginia. The City of Harrisonburg is centrally located within two hours in any direction of Richmond, Virginia and Washington, D.C. The city is a special blend of small-town hospitality mixed with vibrant culinary and recreational options. Outdoor enthusiasts flock to George Washington and Jefferson National Forests, Shenandoah National Park, and a multitude of parks and trails. Home to James Madison University and Eastern Mennonite University, Harrisonburg is a tourist destination which offers world class entertainment and many unique attractions.