Partner Enablement Manager

Partner Enablement Program Manager

Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling's mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.

Every day, scientists around the world use Benchling's applications, platform, and analytics in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.

Benchling is looking for a Partner Enablement Program Manager to build and own the enablement programs that prepare our implementation partners to deliver Benchling in pharmaceutical and life science accounts. You will play a key role in defining what partner readiness looks like, designing, creating, and maintaining the curriculum and certification tracks that get partners there, and establishing the feedback loops that keep programs current and effective. You will work closely with others on the enablement team to support product release enablement, and ensure scalable enablement program management across partners and other key personas served by the Enablement team (internal, customers). You will collaborate with other Benchling teams across Customer Experience, Product, and Partners, and directly with partner organizations externally, to close capability gaps systematically and at scale.

Responsibilities

• Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
• Build tiered partner certification paths that align to Benchling's delivery standards
• Serve as the primary enablement point of contact for Benchling's services partner enablement program
• Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
• Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
• Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
• Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
• Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates

Qualifications

• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
• Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
• Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Comfortable facilitating live training for technical and semi-technical audiences
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
• KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.