Claim Team Manager - Auto/Fire - Hybrid

Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities
Seeking competitive candidates to support our Auto or Fire Claims Segments depending upon your skills and qualifications.

As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.

Responsible for first-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary administration

Promotes development of employees

Leads team toward desired department and company goals

Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments

Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements

Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures

Provides direction and serves as a resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, homeowners and commercial personal property damage, and applicable federal/state laws and legal requirements when determining coverage, liability, and damages for first party property damage losses

Responsible for the review and control of the assigned unit's claim activities including claim investigations, analyses, evaluations, claim payments, and adjustment expense payments

Recognizes events that affect customer service and provides timely communications to team members and peers

Ensures compliance with company procedures, applicable federal/state laws, and legal requirements

Where You'll Work
This is a

hybrid position

which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you will have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Bachelor's degree preferred

Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred

Effective written and verbal communication skills

Demonstrates the following leadership behaviors:

Promote and maintain a relentless focus on the customer when making decisions

Candidly assess our environment and tackle challenges head-on

Inspire and energize people to understand and achieve common goals

A valid driver's license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).

Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

Potential starting salary range: $80,600 - $142,000

Starting salary will be based on skills, background, and experience

High end of the range limited to applicants with significant relevant experience

Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.

Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!

Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.

Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!

Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!

Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.

Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our

State Farm Careers

page for more information on our

benefits

locations

, and the

hiring process

of joining the State Farm team!

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